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ServiceMonster Reviews

We take the service part of SaaS seriously. Seriously. Just read some of our reviews!
Joe Kowalski
ServiceMonster
ServiceMonster CEO Joe Kowalski talks about why you might need a CRM in the first place.
Mary Lynn Mapes
Eco Steam Services
The biggest impact is our ability to be mobile and access our data from anywhere!
J Young
Northwest Professional Services
FillMySchedule is really the hidden value that we weren't even expecting when we started ServiceMonster. It's turned out to be one the of things we love most.
Larry Rosenthal
Larry Rosenthal
Unique Upholstery, Carpet, and Rug Cleaning
My business has skyrocketed. The service is outstanding and I don't know how anyone can grow their business without this. Anyone not using ServiceMonster should seriously reevaluate their marketing and service strategy.
Lisa Schultz
Anderson Carpet Cleaning, Inc.
ServiceMonster is by far the easiest, most comprehensive scheduling program out there. It took me about two days to learn it. Super smooth, high functioning scheduling. Easy for my technicians to use it on the road, easy for the office staff.
Robert Atlas
Robert Atlas
Phoenix Carpet Repair & Cleaning
They have been so helpful to us that I have given their information to a number of our business partners who have started to use their service as well. Our business has increased by 25%!
Shen Schulz
Shen Schulz
Environmental Carpet Care
I started using ServiceMonster last year and I think it is the best thing that has ever happened to my business. It takes all the heavy lifting out of keeping in touch with my clients so I can focus on getting new ones.
Frank Blake
Frank Blake
Blake Carpet Cleaning
I have to say this is the best computer software on the market today. This is one thing you can do for your business that will reap rewards for years to come!
Miguel Hidalgo
Custom Carpet Care
I am a carpet cleaning technician, not a computer technician. This program is very easy, simple, and powerful, with its database and marketing features... and the price is right. I look forward to using ServiceMonster to continue to grow my company.
James McNeil
The Specialists
I am a researcher by nature, and nothing could compare to all the features and benefits this software has. Choosing ServiceMonster was a no-brainer decision. They answer the phone live, help me with all my questions, show me easier, more effective ways to manage my prospects/clients, and best of all, the software is easy to learn. I am not a computer wizard, so that is important to me.
John Cunningham
John Cunningham
Home Pride Carpet Care, Inc.
Thank you, ServiceMonster, for making our business run more smoothly and efficiently. My customers thank you too! We will be using and recommending this program to all our associates in the service business community!
Tracy Walker
Walker's Carpet Care
As an owner/operator, my time is very limited. ServiceMonster has helped me get more organized, and has more than paid for itself with the easy-to-use marketing features. It helps me keep track of important mailings like reminders and referral rewards. You also can not beat the price when you look at all ServiceMonster can do. Each month, I look forward to seeing the improvements that are made. The staff were very helpful in getting me setup. I recommend ServiceMonster to all carpet cleaners.
Donnessa Brown
Fibra Clean
This is hands down the best service I've worked with. Everyone I have talked to via chat or phone has been very helpful and nice. I personally thank you all for the support and customer service I've received.
Russ Guevin
A&R Carpet Care
The day I started using ServiceMonster, it changed my business like I never thought. I love everything about the program.
Joel Stenger
Sharp Carpet & Air Duct Cleaning
It saved me, as I had my schedule planner that I was using for years stolen from my truck. If I wouldn't have had the ServiceMonster schedule, I would have had some very unhappy customers when we were not able to show up. Thanks ServiceMonster!
Angela Lenei
Mr. Steam's Carpet Clean
Very helpful support team. Very easy to contact a live person to walk me through my questions faster than I can figure them out on my own!
Michael Herriage
Centrex Cleaning and Restoration
Love them. Easy to get ahold of, and always have answers to my questions (no matter how minor they are).
Ben Mickley
Executive Green Carpet Cleaning
ServiceMonster is a great program! We've been using it for a few years now and have had very little to no issues. Great job guys and keep it up.
Scott Cooper
On The Spot Cleaning
Super easy to use. Someone responds to your emails almost instantly. I love that they also take suggestions and incorporate them when they can. Thank you ServiceMonster!
Dan Ryan
The Clean Up Agents
Absolutely incredible customer service and a fantastic platform. Have really enjoyed the time it has saved me.
Chris Wheeler
Cleanstar Cleaning Services
Great program, and the continued service is outstanding. Makes my job so much easier.
Larry Wilberton
Shamrock Cleaning and Restoration
These guys do a great job, wonderful software!
Kevin Bunce
Allklean
Really like the CRM aspects and reporting of the software.
Scott Peterson
Home Perfect Carpet and Tile Cleaning
I love this software. With FillMySchedule, I can now concentrate on getting new customers and let ServiceMonster continue reaching out to past and present customers. Absolutely love this program.
Mohammed Ashour
Ameraclean
The best decision I ever made in my business. I believe I added additional $50,000 a year in repeat business with the FillMySchedule feature, and now with the new ServiceMonster 6 drip campaign feature, my phone starts ringing as soon as my email reminder goes out.
Rober Kochis
Grossbusters Carpet Cleaning
Been with ServiceMonster for 6+ years now. It's been great � just got even better. Field service management, marketing campaign tracking, automation, invoice and payment management, sales and opportunity tracking, and so much more. It has become more of a total business management tool rather than just a CRM. The support staff is top notch too. Highly recommended!
Michael Finley
Michael's Carpet and Upholstery Cleaning
Many years ago we were using a program called Profit-Master that was hard drive based. Every time we upgraded computers we had to call and beg them and pay outrageous ransom fees for the codes to reactivate the stupid program or we would lose all customer data we had. We learned of ServiceMonster from a trade magazine. I reluctantly set up a training call with ServiceMonster. After 35 minutes on the training call I was just totally impressed and sold on the program. We were up and running immediately. I spoke of my issues and disappointment with the other program we were hostage to. ServiceMonster went to work to move our existing data base over to their program. After two days, BAM! The data was in ServiceMonster. We've been ServiceMonster clients ever since, and would highly recommend ServiceMonster to anyone.
Joe Russell
Dry Master Carpet Care
I have been using ServiceMonster for one month shy of three years. I looked at it for years before I made a decision, based on what ServiceMonster could do for me to justify the cost. #1 for me is FillMySchedule. No, it�s not magic, but it does what I did not do for years: Contact my customers regularly, from thank you cards to reminders.
Shawn Bisaillon
Professional Carpet Systems
We have been a part of the ServiceMonster team for years now, and it has proven again and again to be a great platform and an amazing tool for managing and GROWING our cleaning and restoration business.
Barry Prince
Advanced Cleaning Solutions
We have been using ServiceMonster for over three years now and it sure makes my life a lot easier. Saves me lots of time and gives us a great database.
Ron DeRegules
Dry Kleen Carpet Care
This is a great product, and the customer support team is by far the best in the country. They should be the national model of customer service for ANY business.
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