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Cleaning Jobs Report: Have We Been Through the Worst?

Subscribe to the ServiceMonster newsletter to stay up-to-date with our monthly COVID-19 cleaning industry reports:

After a further downward trend in April, our data indicates that the cleaning industry is now showing signs of recovering. We saw a 22% decrease in total number of jobs nationwide in March (see that data here) and the trend continued with a 46% decrease in jobs for the month of April. However, in May, the decrease in jobs was only 31% compared to May of the previous year.

Our data also shows a 39% decrease in total revenue for April (compared to April of 2019) and only a 28% decrease in revenue for May (compared to May of 2019). All things considered, it's safe to say that the cleaning industry is improving once again!

The Breakdown: April


State-by-state breakdown of percentage change between number of jobs in April 2019 compared to April 2020.

After a rough month of March, April continued the downward trend with a further decrease in total number of jobs. Every state showed a decrease.

*North Dakota was not included since we did not have enough of a sample group to make a statistic

The states that showed the smallest DECREASE in number of jobs from April 2019 to April 2020:

  • Cleaning businesses in Minnesota had 9% fewer jobs in April 2020
  • Cleaning businesses in Utah had 14% fewer jobs in April 2020

The states that showed the largest DECREASE in number of jobs from April 2019 to April 2020:

  • Cleaning businesses in Maine had 74% fewer jobs in April 2020
  • Cleaning businesses in Massachusetts had 70% fewer jobs in April 2020
  • Cleaning businesses in Ohio had 70% fewer jobs in April 2020

Overall, the nationwide average shows a 46% decrease in the number of jobs, comparing April 2019 to April 2020. 

State-by-state breakdown of percentage change in total revenue between April 2019 and April 2020.


New for this report is data showing the total percent change in revenue by state. For the month of April, our data shows that all but two states saw a significant decrease.

*North Dakota was not included since we did not have enough of a sample group to make a statistic

The states that showed the largest INCREASE in total revenue between April 2019 and April 2020:

  • Cleaning businesses in Wyoming had 3% higher revenue in April 2020
  • Cleaning businesses in South Carolina had 1% higher revenue in April 2020

The states that showed the largest DECREASE in total revenue between April 2019 to April 2020:

  • Cleaning businesses in Louisiana had 96% lower revenue in April 2020
  • Cleaning businesses in Rhode Island had 84% lower revenue in April 2020
  • Cleaning businesses in Maine had 74% lower revenue in April 2020

Overall, the nationwide average shows a 39% decrease in total revenue, comparing April 2019 to April 2020. 


The Breakdown: May

State-by-state breakdown of percentage change between number of jobs in May 2019 compared to May 2020.

After further losses in April, May saw improvement with less states seeing such drastic decreases in total number of jobs. Still, every state showed a decrease, except for Minnesota which saw a large increase.

*North Dakota was not included since we did not have enough of a sample group to make a statistic

The only state that showed an INCREASE in number of jobs from May 2019 to May 2020:

  • Cleaning businesses in Minnesota had 27% more jobs in May 2020

The states that showed the largest DECREASE in number of jobs from May 2019 to May 2020:

  • Cleaning businesses in Maine had 61% fewer jobs in May 2020
  • Cleaning businesses in Vermont had 54% fewer jobs in May 2020
  • Cleaning businesses in New Hampshire had 52% fewer jobs in May 2020

Overall, the nationwide average shows a 31% decrease in the number of jobs, comparing May 2019 to May 2020. 

State-by-state breakdown of percentage change in total revenue between May 2019 and May 2020.


After a rough April, May showed improvement in revenue totals by state. Our data shows that three states saw increases, while the rest still showed decreases, albeit less significant decreases than April.

*North Dakota was not included since we did not have enough of a sample group to make a statistic

The states that showed the largest INCREASE in total revenue between May 2019 and May 2020:

  • Cleaning businesses in Louisiana had 58% higher revenue in May 2020
  • Cleaning businesses in North Carolina had 6% higher revenue in May 2020
  • Cleaning businesses in Minnesota had 1% higher revenue in May 2020

The states that showed the largest DECREASE in total revenue between May 2019 to May 2020:

  • Cleaning businesses in Maine had 73% lower revenue in May 2020
  • Cleaning businesses in Delaware had 69% lower revenue in May 2020
  • Cleaning businesses in South Dakota had 64% lower revenue in May 2020

Overall, the nationwide average shows a 28% decrease in total revenue, comparing May 2019 to May 2020. 

The Data

Clients who use ServiceMonster process over 1.25 million cleaning jobs a year. Our clients largely include carpet cleaners, pressure washers, window cleaners and maid service companies. We compared the total number of jobs and total revenue in April & May 2019 to April & May 2020 with a constant cohort for both data points.

The Complete State-By-State Data:

April Jobs

State % Change in Jobs
AK -45%
AL -43%
AR -34%
AZ -39%
CA -41%
CO -46%
CT -48%
DE -21%
FL -49%
GA -49%
HI -45%
IA -42%
ID -34%
IL -56%
IN -54%
KS -56%
KY -36%
LA -49%
MA -70%
MD -44%
ME -74%
MI -57%
MN -9%
MO -35%
MS -60%
MT -26%
NC -49%
NE -40%
NH -57%
NJ -65%
NM -43%
ND
NV -30%
NY -47%
OH -70%
OK -39%
OR -35%
PA -63%
RI -61%
SC -43%
SD -29%
TN -37%
TX -38%
UT -14%
VA -54%
VT -67%
WA -58%
WI -49%
WV -56%
WY -26%
AVG -46%


April Revenue

State % Change in Revenue
AK -55%
AL -40%
AR -18%
AZ -38%
CA -34%
CO -44%
CT -26%
DE -70%
FL -22%
GA -27%
HI -29%
IA -17%
ID -23%
IL -44%
IN -58%
KS -48%
KY -10%
LA -96%
MA -56%
MD -27%
ME -74%
MI -31%
MN -18%
MO -40%
MS -70%
MT -29%
NC -44%
NE -47%
NH -32%
NJ -55%
NM -25%
ND
NV -26%
NY -27%
OH -34%
OK -19%
OR -42%
PA -55%
RI -84%
SC 1%
SD -44%
TN -37%
TX -25%
UT -36%
VA -47%
VT -59%
WA -49%
WI -31%
WV -41%
WY 3%
AVG -39%

May Jobs

State % Change in Jobs
AK -20%
AL -26%
AR -34%
AZ -25%
CA -30%
CO -27%
CT -26%
DE -26%
FL -29%
GA -25%
HI -39%
IA -34%
ID -14%
IL -39%
IN -50%
KS -48%
KY -23%
LA -42%
MA -46%
MD -29%
ME -61%
MI -29%
MN 27%
MO -20%
MS -32%
MT -27%
NC -28%
NE -36%
NH -52%
NJ -50%
NM -32%
ND
NV -16%
NY -37%
OH -47%
OK -11%
OR -30%
PA -36%
RI -22%
SC -24%
SD -30%
TN -24%
TX -25%
UT -14%
VA -45%
VT -54%
WA -29%
WI -36%
WV -40%
WY -11%
AVG -31%

May Revenue

State % Change in Revenue
AK -16%
AL -30%
AR -2%
AZ -36%
CA -23%
CO -22%
CT -10%
DE -69%
FL -38%
GA -24%
HI -26%
IA -27%
ID -16%
IL -28%
IN -54%
KS -36%
KY -5%
LA 58%
MA -35%
MD -26%
ME -73%
MI -8%
MN 1%
MO -32%
MS -50%
MT -25%
NC 6%
NE -35%
NH -54%
NJ -49%
NM -4%
ND
NV -34%
NY -37%
OH -16%
OK -41%
OR -40%
PA -27%
RI -43%
SC -21%
SD -64%
TN -27%
TX -21%
UT -22%
VA -37%
VT -43%
WA -31%
WI -20%
WV -15%
WY -23%
AVG -28%
Industry News
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LOST JOBS: Cleaning Industry Sees Sharp Decline

Subscribe to the ServiceMonster newsletter to stay up-to-date with our monthly COVID-19 cleaning industry reports:

The numbers are in: Cleaning industry jobs were down 22% nationwide during the month of March.

Our data shows that the percent change for each state ranged between a 7% increase in total number of jobs and a 49% decrease. However, all but two states saw a sharp decline in number of jobs compared to March of 2019.

State-by-state breakdown of percentage change between number of jobs in March 2019 compared to March 2020

The Breakdown

Only 2 states showed an INCREASE in number of jobs from March 2019 to March 2020:

  • Cleaning businesses in Idaho had 7% more jobs in March 2020
  • Cleaning businesses in Nevada had 3% more jobs in March 2020

The states that showed the largest DECREASE in number of jobs from March 2019 to March 2020:

  • Cleaning businesses in North Dakota had 49% fewer jobs in March 2020
  • Cleaning businesses in Washington had 43% fewer jobs in March 2020
  • Cleaning businesses in Virginia had 41% fewer jobs in March 2020

Overall, the nationwide average shows a 22% decrease in the number of jobs, comparing March 2019 to March 2020. 

The Data

Clients who use ServiceMonster process over 1.25 million cleaning jobs a year. Our clients largely include carpet cleaners, pressure washers, window cleaners and maid service companies. We compared the total number of jobs in March 2019 to March 2020 with a constant cohort for both data points.

The Complete State-By-State Data:

State % Change
AK -22%
AL -16%
AR -5%
AZ -25%
CA -30%
CO -24%
CT -17%
DE -9%
FL -18%
GA -6%
HI -39%
IA -23%
ID 7%
IL -37%
IN -27%
KS -30%
KY -27%
LA -36%
MA -40%
MD -9%
ME -13%
MI -25%
MN -29%
MO -28%
MS -30%
MT -1%
NC -29%
NE -15%
NH -29%
NJ -27%
NM -34%
ND -49%
NV 3%
NY -18%
OH -2%
OK -16%
OR -16%
PA -32%
RI -30%
SC -28%
SD -27%
TN -17%
TX -19%
UT -11%
VA -41%
VT -26%
WA -43%
WI -21%
WV -19%
WY -3%


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State-by-State Cleaning Industry Statistics: Average Invoice Growth Rate for 2017-2018

Here at ServiceMonster, we're all about the numbers. We believe that knowing and truly understanding the numbers of your business will improve your day-to-day operations and, ultimately, help you grow. In 2018, our users processed over $500 million in invoices! However, we wanted to break down the numbers even further. That's why we're very excited to present to you our state-by-state cleaning industry statistics for 2018. We've condensed down our ServiceMonster user data to provide you with two key metrics: Average invoice total (filtered between $50 and $2,500) for 2018, and average invoice growth rate from 2017 to 2018.

The heat map below has the data sorted by each state, with the lighter blues representing a decrease or lower overall change and the darker blues representing a larger overall change.

We're pleased to report that our data shows a nearly 5% increase in the average invoice total nationwide, with the average invoice being just shy of $283.

However, two states stand out with a massive increase in numbers!

First up is Maryland. By the end of 2018, cleaners in Maryland were averaging just over $353 per invoice, with a growth rate from 2017 to 2018 of 30%! This data was taken from a sample of 27,000 invoices.

Next up, we have Ohio! By the end of 2018, Ohio cleaners were averaging almost $246 per invoice, with a growth rate of just over 25%. This data was taken from a sample of 52,000 invoices.

While some states did see a decrease in the average invoice total, the vast majority saw an increase from 2017 to 2018.

For those of you who would rather see the raw data all in one place, below you'll find a table containing each state's data:    

'18 Avg. ($) Change (%)
AK 308.73 -1.54%
AL 266.87 2.06%
AR 241.68 -2.38%
AZ 252.23 5.48%
CA 282.33 3.18%
CO 303.60 -0.27%
CT 338.30 2.60%
DC 395.88 9.91%
DE 203.56 4.20%
FL 293.78 5.26%
GA 293.43 1.71%
HI 244.87 -11.44%
IA 204.31 -3.63%
ID 251.20 2.82%
IL 310.40 7.54%
IN 249.56 1.46%
KS 252.65 5.71%
KY 287.38 3.68%
LA 292.82 0.12%
MA 297.77 1.94%
MD 353.26 29.98%
ME 424.52 4.11%
MI 267.59 1.82%
MN 315.65 8.39%
MO 256.79 1.49%
MS 280.44 9.34%
MT 250.91 5.79%
NC 258.43 1.83%
ND 342.75 6.25%
NE 250.84 8.84%
NH 302.80 4.51%
NJ 266.58 0.42%
NM 130.01 -7.98%
NV 202.54 -2.00%
NY 336.43 6.14%
OH 245.80 25.12%
OK 266.74 9.55%
OR 259.42 1.07%
PA 254.79 3.36%
RI 270.73 4.08%
SC 261.77 6.57%
SD 251.67 9.17%
TN 302.60 3.74%
TX 286.98 4.22%
UT 219.86 3.13%
VA 321.14 3.02%
VT 349.83 11.62%
WA 302.25 5.44%
WI 298.81 4.21%
WV 279.91 3.87%
WY 422.54 9.27%
Average 282.47 4.41%
 
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