Special Presentation Webinar: Creating Effective Commission Structures That Drive Winning Results

Join us on Thursday, June 22nd as we discuss strategies for effectively leveraging the skills of your technicians and sales team.

Do you pay your employees commission? Is it something you’ve never considered? Has it crossed your mind, but you’re not sure if it’s the right move? Whatever category you fall into, you’ll find this webinar beneficial.

In the webinar, you’ll learn:

– What the different types of commission structures look like

– Why certain commission structures work better than others

– How to get the most out of your technicians and sales team

Webinar details:
Date: Thursday, June 22nd, 3:00 pm Pacific / 6:00 pm Eastern
Login link: This will be emailed to you before the webinar.


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

commission

Join us on Thursday, June 22nd as we discuss strategies for effectively leveraging the skills of your technicians and sales team. Do you pay your employees commission? Is it something you’ve never considered? Has it crossed your mind, but you’re not sure if it’s the right move? Whatever category you fall into, you’ll find this […]

ServiceMonster 5 to 6 Transition Webinars: New Dates for June!

Want to learn more about ServiceMonster 6? Attend one of our free webinars!

Here’s the webinar schedule for the month of June. (To register for our special presentation webinar on commissions on the 22nd, click here.)

Dates and Times:

– Friday, June 9th at 11:00 am (ServiceMonster 6: Drip Campaigns / Automated Marketing Setup)

– Thursday, June 15th at 2:00 pm (ServiceMonster 6: Lead Management and Marketing to Prospects)

– Wednesday, June 21st at 9:00 am (ServiceMonster 5 to ServiceMonster 6 Transition)

– **DATE CHANGE** Wednesday, June 28th at 3:00 pm (ServiceMonster 6: Drip Campaigns / Automated Marketing Setup)

* All times are in Pacific.


Discover ServiceMonster 6! The webinars will:

  • Review new features, including Quick Add, waitlisting, and technician GPS tracking,
  • break down best practices for navigating the platform, and
  • take an in-depth look at automated email campaigns.

ServiceMonster users aren’t required to switch from 5 to 6, but if you’re curious about the new features included in 6 and want to make the transition, we invite you to attend!


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

webinars (1)

Want to learn more about ServiceMonster 6? Attend one of our free webinars! Here’s the webinar schedule for the month of June. (To register for our special presentation webinar on commissions on the 22nd, click here.) Dates and Times: – Friday, June 9th at 11:00 am (ServiceMonster 6: Drip Campaigns / Automated Marketing Setup) – […]

The Experience 2017 in Florida & ServiceMonster 5 to 6 Transition Webinars!

may-sm5-sm6-training-webinars-arrow

We just returned from The Experience in Clearwater Beach, Florida. The show was held in a hotel right on the beach, which was a truly spectacular location. While most of the country was still trying to thaw out from the late winter, the sun and warm temperatures were a welcome change of pace. Aside from browsing cool local shops and eating our weight in fish tacos, we got to meet lots of new people who don’t usually make it to the fall Experience in Las Vegas.

We had the opportunity to chat with some long-time ServiceMonster users who were really interested in ServiceMonster 6, but hadn’t had the time to take the plunge yet. After seeing a bit of ServiceMonster 6 in action at the show, they convinced us to continue offering webinars to help make the transition easy.

With that in mind, here’s our webinar schedule for the month. We’ll cover the same content in each webinar, so you only need to attend one:

Dates and Times:

– Tuesday, 5/16 @ 2:00 pm

– Thursday, 5/25 @ 9:00 am

– Tuesday, 5/30 @ 3:00 pm

* All times are in Pacific.

In addition to reviewing the major differences between ServiceMonster 5 and 6, we’ll also review:

  • New features in ServiceMonster 6 that will interest you (including Quick Add, waitlisting, and technician GPS tracking)
  • Best practices for navigating ServiceMonster 6, and
  • We’ll take an in-depth look at automated email campaigns.

* You’re not required to switch from 5 to 6, but if you’re curious about the new features that are included in ServiceMonster 6 and interested in making a smooth transition, we invite you to attend one of the webinars!


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

may-sm5-sm6-training-webinars-arrow

We just returned from The Experience in Clearwater Beach, Florida. The show was held in a hotel right on the beach, which was a truly spectacular location. While most of the country was still trying to thaw out from the late winter, the sun and warm temperatures were a welcome change of pace. Aside from […]

Continued SM5 to SM6 Training Webinars Through April

april-sm5-sm6-training-webinars-arrow

If you haven’t been able to attend any of the previous ServiceMonster 6 transition webinars, you’re in luck! We’ve extended the training sessions through most of April.

Are you a ServiceMonster 5 user who’s interested in getting trained on ServiceMonster 6? Sign up for one of our webinars! Each session covers the same topics, so you only need to attend one webinar to get the full effect (although you’re welcome to attend as many as you’d like!).

We’ll be reviewing the major differences between ServiceMonster 5 and ServiceMonster 6 to ensure you get started off the right foot with the new software. Come learn about the new features, as well as how to navigate 6!

* Note: Current customers are not required to switch from 5 to 6, but if you’re curious about the new features that are included in ServiceMonster 6 and interested in tips on making a smooth transition, we invite you to attend one of the webinars!


Dates and Times:

– Wednesday, 4/5 @ 2:00 pm

– Thursday, 4/6 @ 9:00 am

– Tuesday, 4/11 @ 2:00 pm

– Friday, 4/14 @ 9:00 am

– Tuesday, 4/18 @ 10:00 am

– Thursday, 4/20 @ 3:00 pm

* All times are in Pacific.


We’re not offering any webinars the last week of April, because we’ll be at The Experience in Clearwater, Florida! If you’re planning on attending, be sure to stop by our booth (#203) for a live walk-through!


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

april-sm5-sm6-training-webinars-arrow

If you haven’t been able to attend any of the previous ServiceMonster 6 transition webinars, you’re in luck! We’ve extended the training sessions through most of April. Are you a ServiceMonster 5 user who’s interested in getting trained on ServiceMonster 6? Sign up for one of our webinars! Each session covers the same topics, so […]

Free Webinars: SM5 to SM6 Training Through March

sm5-to-sm6-training-webinars-take-2

The first few ServiceMonster 5 to ServiceMonster 6 training webinars were so successful, we’ve decided to continue holding them twice weekly through the end of March (and maybe past that, if demand is high enough!).

Don’t miss out! If you’re a current ServiceMonster user who is interested in transitioning to ServiceMonster 6, be sure to sign up (see the form below). We’ll be reviewing what YOU need to know when it comes to switching from using ServiceMonster 5 to ServiceMonster 6.

We aren’t recording these webinars, so we’re offering them on various days and times in hopes that one of the sessions will work with your schedule. We’ll be covering the same general topics in each webinar, so you’ll only need to attend the one that works best for you.

* Note: Current customers are not required to switch, but if you’re curious about the new features that are included in ServiceMonster 6 and how to easily make the transition, we invite you to attend one of the webinars!


Dates and Times:

Wednesday, 3/15 @ 3:00 pm Pacific

Friday, 3/17 @ 11:00 am Pacific

Wednesday, 3/22 @ 10:00 am Pacific

Thursday, 3/23 @ 2:00 pm Pacific

Wednesday, 3/29 @ 2:30 pm Pacific

Friday, 3/31 @ 11:00 am Pacific


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

sm5-to-sm6-training-webinars-take-2

The first few ServiceMonster 5 to ServiceMonster 6 training webinars were so successful, we’ve decided to continue holding them twice weekly through the end of March (and maybe past that, if demand is high enough!). Don’t miss out! If you’re a current ServiceMonster user who is interested in transitioning to ServiceMonster 6, be sure to […]

Personalized Clerical Support for Your Business: 3 Open Spots for Super Agents!

Super Agents logo.

Specialized ServiceMonster staff who provide
personalized clerical support for your business.

Need a helping hand?

We currently have three open spots… act fast!

Click Here to Request More Information


How does it work?

Super Agents are ServiceMonster-trained, knowledgeable about carpet cleaning, committed to learning the intricacies of your company, and always up-to-date on the weather and major events in your area. Our Agent’s goal is to provide you with peace of mind so you can focus on what really matters: cleaning carpets!

How do Super Agents help?

Super Agents can…
Answer your businesses’ incoming calls Monday – Saturday
Book your jobs and quote your prices to prospects and customers
Make outbound calls, including job reminder call, job satisfaction calls, and more
Maintain your schedule in ServiceMonster
Send out email confirmations, thank you’s, and more
Assist with email template creation and maintenance
Represent your company professionally and provide excellent customer service
Ensure your ServiceMonster account stays tidy and well-organized

Leads

As part of your Super Agents subscription, you will have access to ServiceMonster WebForms for free (a $25/month savings!). The leads entered will be visible in your account. If you’re interested in using WebForms on your businesses’ website, contact Support for assistance.

Customization

You have the option of customizing various settings related to your incoming calls, including personalizing your voicemail, hold music, and more.

Billing and Reporting

Billing is invoiced on a monthly basis, and the billing date is adjustable. The base Super Agents subscription costs $1,000 a month, and includes up to two routes. For ServiceMonster accounts with more than two routes, pricing starts at $2,500 a month. At the end of every month, we will provide you with a summarized report of what we were able to accomplish for you.


There are only three spots currently available, so all applicants will be reviewed to ensure that they are a good fit.

If you’d like to learn more, or if you’re ready to sign up for Super Agents, please click on the link below. Once you fill out the short form, a Super Agents representative will be in touch!


Rave Reviews

“Our bottom line was $53,340.35 greater in 2016 when we started using Super Agents versus when we didn’t use them in 2015. That shows me that they’re doing an excellent job for us and our clients!”
The Specialists

“I was very pleased with Super Agents’ high booking rate (67%) on their first day. During that one day, I received a 133% ROI for the entire month investment with Super Agents.”
Healthy Choice

“They are awesome.”
The Steamery

Click Here to Request More Information

super_agents_001

Specialized ServiceMonster staff who provide personalized clerical support for your business. Need a helping hand? We currently have three open spots… act fast! Click Here to Request More Information How does it work? Super Agents are ServiceMonster-trained, knowledgeable about carpet cleaning, committed to learning the intricacies of your company, and always up-to-date on the weather […]

Transitioning from SM5 to SM6 [Webinars]

sm5-to-sm6-training-webinars

Current ServiceMonster users who are interested in making the transition to ServiceMonster 6:

Join us as we review what YOU need to know when it comes to switching from using ServiceMonster 5 to ServiceMonster 6.

We will not be recording these webinars, so we’re offering training on different days and times in hopes that you’ll be able to attend one of the sessions. We’ll be covering the same general topics in each webinar, so you’ll only need to attend the one that best fits your schedule.

* Note: Current customers are NOT required to switch, but if you’re curious about the new features that are included in ServiceMonster 6, and how to easily make the transition, feel free to attend one of the webinars.


Dates and Times:

Wednesday, 3/1 @ 9:00 am Pacific

Thursday, 3/2 @ 3:00 pm Pacific

Tuesday, 3/7 @ 3:30 pm Pacific

Thursday, 3/9 @ 9:00 am Pacific


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

sm5-to-sm6-training-webinars

Current ServiceMonster users who are interested in making the transition to ServiceMonster 6: Join us as we review what YOU need to know when it comes to switching from using ServiceMonster 5 to ServiceMonster 6. We will not be recording these webinars, so we’re offering training on different days and times in hopes that you’ll […]

FillMySchedule Focus: The Three-Month Reminder Card

FillMySchedule is our direct-mail marketing service. Lately I’ve been scratching my head wondering why there are some of our users who still haven’t signed up for the service, so I decided to publish the numbers for just ONE of our cards: the three-month reminder.

We are often told that sending a reminder card at three months seems like a waste because if you did a good job, a customer shouldn’t need to hire you for a repeat service that soon.

Well, the data speaks for itself. Here are the raw numbers for our three-month reminder card:

3monthnumbers

We sent out a total of 49,064 cards for our customers, which cost them a total of $62,312. This investment led to a total of 4397 confirmed jobs with an average fee of $279.71 per job. That means the gross income directly related to the three-month reminder cards comes to $1,229,874.

That’s right: the initial investment of $62,312 turned into OVER A MILLION DOLLARS, which means that FillMySchedule gave its users a 1,873.76% return on investment.

friendlyreminderpostcard

Think about it: with FMS it costs less than a cup of coffee to send a thank you card after you finish a job. For a $280 paycheck, that’s a minimal expense to create a bond of trust and respect between you and your client. Even better, all you have to do is CLICK A BUTTON and your card will be in the mail.

Three months later, we send your client a reminder card informing them of all the additional services you offer. They still remember how beautiful their carpet was the day that you cleaned it, and they think to themselves, “Wow, I didn’t know these guys did upholstery!” (or tile and grout – or pressure washing – you get the picture).

And just like that, your phone starts ringing. Believe it or not, the three-month reminder brings in business. A LOT of business.

The numbers don’t lie. If you’re ready for more work, we’re ready to fill your schedule.

Seriously… WHAT ELSE DO YOU WANT FROM ME!!??

Call us at (888) 901-3300 or email us at support@servicemonster.net, or visit http://www.servicemonster.net/fillmyschedule to sign up for FillMySchedule today!

friendlyreminderpostcard

FillMySchedule is our direct-mail marketing service. Lately I’ve been scratching my head wondering why there are some of our users who still haven’t signed up for the service, so I decided to publish the numbers for just ONE of our cards: the three-month reminder. We are often told that sending a reminder card at three […]

ServiceMonster 6 Grand Unveiling! [Webinar] #sm6feb16

ServiceMonster 6 Grand Unveiling

Date: Thursday, February 16th, 2017
Time: 5:00 pm Pacific (8:00 pm Eastern)


Join us as we unveil the all new ServiceMonster 6!

13 years in the making, we’re finally ready to unleash our original vision: The most advanced and comprehensive CRM + Field Service + Marketing Automation platform ever. Available to service professionals February 16th!

Come take a look at the latest iteration of ServiceMonster, and see what your business is missing. Learn how ServiceMonster 6 can systematize your daily workflow, and learn about all the new changes and features that we’ve built in.

You don’t want to miss this event!

Two lucky, live participants will win free ServiceMonster subscriptions for LIFE!


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

sm-grand-unveiling-final

Date: Thursday, February 16th, 2017 Time: 5:00 pm Pacific (8:00 pm Eastern) Join us as we unveil the all new ServiceMonster 6! 13 years in the making, we’re finally ready to unleash our original vision: The most advanced and comprehensive CRM + Field Service + Marketing Automation platform ever. Available to service professionals February 16th! […]

ServiceMonster’s Top 13 Posts of 2016

At the end of each year, we like to take a look back over our library of content and see what resonated with you throughout the year. Based on page views, here are our top 13 most-read posts of 2016:

Video
Spotlight: First-Ever Viral Cleaning Industry Video
Our Q&A with Gary Hite of The Dirt Army Carpet & Tile Cleaning Services about their viral grout cleaning video. (We never thought we’d hear ‘viral’ and ‘grout cleaning’ in the same sentence! Their video is currently sitting at 11 million views on Facebook, by the way.)

2014-2015 Data
State-by-State Cleaning Industry Statistics: Average Growth Rate for 2014-2015
We pulled gross revenue data and put together a country-wide map with each state’s average growth rate for 2014-2015.

2014
State-by-State Cleaning Industry Statistics
See how your business compared to other cleaning businesses around the country in 2014.

Facebook Professional Services
Facebook Testing New Business Recommendation Service
Facebook Professional Services is a new feature Facebook is testing that will allow users to search for the best local service providers in their area. (Note: As of publication of this post [Jan. 2017], the Facebook Professional Services link, www.facebook.com/services, results in an error message.)

Carpet Collage
Top 10 Ugliest Carpets in the World
A collection of the most awful carpets we’ve seen.

QuickBooks Online Integration
ServiceMonster Announces New QuickBooks Online Integration
QuickBooks Online customers rejoiced… we announced that ServiceMonster now integrates with QuickBooks, allowing ServiceMonster customers to export payments, invoices, and more to QuickBooks.

Premier Ad
How this Carpet Cleaner Won a Marketing Award
Rob Anspach, owner of Premiere Carpet Cleaners in Lancaster, PA was honored for a direct mail marketing campaign that he created. Here’s a Q&A we had with him a few years back.

Binoculars
9 Ways to Prospect Effectively
Without leads, your business can’t grow. Here are 9 tips for making prospecting a regular part of your marketing repertoire.

Infographic
Are You Getting the Most Out of Your Facebook Page?
Is your business’ Facebook Page selling your services well? Here are ’13 must-know tips for a successful Facebook business Page,’ in infographic form.

Spring FMS Card
Introducing: New FillMySchedule Spring Cleaning Card!
We introduced a new spring cleaning-themed FillMySchedule card, designed in-house by a ServiceMonster employee.

Top 10 2016 Trends
Top 10 Marketing Trends for 2016
Were the predictions accurate?

Pressure Washing
Before and After Spotlight: Rick’s Quality Pressure Washing
A collection of really impressive work done by a pressure washing company in Florida.

Facebook Page
Why You Should NEVER Use a Personal Profile for Your Business
Many cleaning business owners choose to use a personal profile for their business instead of setting up a Facebook Page. If you fall into that category, here are some reasons why you should consider making the switch!

top-13-posts

At the end of each year, we like to take a look back over our library of content and see what resonated with you throughout the year. Based on page views, here are our top 13 most-read posts of 2016: Spotlight: First-Ever Viral Cleaning Industry Video Our Q&A with Gary Hite of The Dirt Army […]