Free Webinars: SM5 to SM6 Training Through March

sm5-to-sm6-training-webinars-take-2

The first few ServiceMonster 5 to ServiceMonster 6 training webinars were so successful, we’ve decided to continue holding them twice weekly through the end of March (and maybe past that, if demand is high enough!).

Don’t miss out! If you’re a current ServiceMonster user who is interested in transitioning to ServiceMonster 6, be sure to sign up (see the form below). We’ll be reviewing what YOU need to know when it comes to switching from using ServiceMonster 5 to ServiceMonster 6.

We aren’t recording these webinars, so we’re offering them on various days and times in hopes that one of the sessions will work with your schedule. We’ll be covering the same general topics in each webinar, so you’ll only need to attend the one that works best for you.

* Note: Current customers are not required to switch, but if you’re curious about the new features that are included in ServiceMonster 6 and how to easily make the transition, we invite you to attend one of the webinars!


Dates and Times:

Wednesday, 3/15 @ 3:00 pm Pacific

Friday, 3/17 @ 11:00 am Pacific

Wednesday, 3/22 @ 10:00 am Pacific

Thursday, 3/23 @ 2:00 pm Pacific

Wednesday, 3/29 @ 2:30 pm Pacific

Friday, 3/31 @ 11:00 am Pacific


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

sm5-to-sm6-training-webinars-take-2

The first few ServiceMonster 5 to ServiceMonster 6 training webinars were so successful, we’ve decided to continue holding them twice weekly through the end of March (and maybe past that, if demand is high enough!). Don’t miss out! If you’re a current ServiceMonster user who is interested in transitioning to ServiceMonster 6, be sure to […]

Personalized Clerical Support for Your Business: 3 Open Spots for Super Agents!

Super Agents logo.

Specialized ServiceMonster staff who provide
personalized clerical support for your business.

It’s time to start preparing for the slow season.

We currently have three open spots… act fast!

Request More Information Here


How does it work?

Super Agents are ServiceMonster-trained, knowledgeable about carpet cleaning, committed to learning the intricacies of your company, and always up-to-date on the weather and major events in your area. Our Agent’s goal is to provide you with peace of mind so you can focus on what really matters: cleaning carpets!

How do Super Agents help?

Super Agents can…
Answer your businesses’ incoming calls Monday – Saturday
Book your jobs and quote your prices to prospects and customers
Make outbound calls, including job reminder call, job satisfaction calls, and more
Maintain your schedule in ServiceMonster
Send out email confirmations, thank you’s, and more
Assist with email template creation and maintenance
Represent your company professionally and provide excellent customer service
Ensure your ServiceMonster account stays tidy and well-organized

Leads

As part of your Super Agents subscription, you will have access to ServiceMonster WebForms for free (a $25/month savings!). The leads entered will be visible in your account. If you’re interested in using WebForms on your businesses’ website, contact Support for assistance.

Customization

You have the option of customizing various settings related to your incoming calls, including personalizing your voicemail, hold music, and more.

Billing and Reporting

Billing is invoiced on a monthly basis, and the billing date is adjustable. The base Super Agents subscription costs $1,000 a month, and includes up to two routes. For ServiceMonster accounts with more than two routes, pricing starts at $2,500 a month. At the end of every month, we will provide you with a summarized report of what we were able to accomplish for you.


There are only three spots currently available, so all applicants will be reviewed to ensure that they are a good fit.

If you’s like to learn more, or if you’re ready to sign up for Super Agents, please click on the link below. Once you will out the short form, a Super Agents representative will be in touch!


Rave Reviews

“Our bottom line was $53,340.35 greater in 2016 when we started using Super Agents versus when we didn’t use them in 2015. That shows me that they’re doing an excellent job for us and our clients!”
The Specialists

“I was very pleased with Super Agent’s high booking rate (67%) on their first day. During that one day, I received a 133% ROI for the entire month investment with Super Agents.”
Healthy Choice

“They are awesome.”
The Steamery

Request More Information Here

super_agents_001

Specialized ServiceMonster staff who provide personalized clerical support for your business. It’s time to start preparing for the slow season. We currently have three open spots… act fast! Request More Information Here How does it work? Super Agents are ServiceMonster-trained, knowledgeable about carpet cleaning, committed to learning the intricacies of your company, and always up-to-date […]

Transitioning from SM5 to SM6 [Webinars]

sm5-to-sm6-training-webinars

Current ServiceMonster users who are interested in making the transition to ServiceMonster 6:

Join us as we review what YOU need to know when it comes to switching from using ServiceMonster 5 to ServiceMonster 6.

We will not be recording these webinars, so we’re offering training on different days and times in hopes that you’ll be able to attend one of the sessions. We’ll be covering the same general topics in each webinar, so you’ll only need to attend the one that best fits your schedule.

* Note: Current customers are NOT required to switch, but if you’re curious about the new features that are included in ServiceMonster 6, and how to easily make the transition, feel free to attend one of the webinars.


Dates and Times:

Wednesday, 3/1 @ 9:00 am Pacific

Thursday, 3/2 @ 3:00 pm Pacific

Tuesday, 3/7 @ 3:30 pm Pacific

Thursday, 3/9 @ 9:00 am Pacific


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

sm5-to-sm6-training-webinars

Current ServiceMonster users who are interested in making the transition to ServiceMonster 6: Join us as we review what YOU need to know when it comes to switching from using ServiceMonster 5 to ServiceMonster 6. We will not be recording these webinars, so we’re offering training on different days and times in hopes that you’ll […]

FillMySchedule Focus: The Three-Month Reminder Card

FillMySchedule is our direct-mail marketing service. Lately I’ve been scratching my head wondering why there are some of our users who still haven’t signed up for the service, so I decided to publish the numbers for just ONE of our cards: the three-month reminder.

We are often told that sending a reminder card at three months seems like a waste because if you did a good job, a customer shouldn’t need to hire you for a repeat service that soon.

Well, the data speaks for itself. Here are the raw numbers for our three-month reminder card:

3monthnumbers

We sent out a total of 49,064 cards for our customers, which cost them a total of $62,312. This investment led to a total of 4397 confirmed jobs with an average fee of $279.71 per job. That means the gross income directly related to the three-month reminder cards comes to $1,229,874.

That’s right: the initial investment of $62,312 turned into OVER A MILLION DOLLARS, which means that FillMySchedule gave its users a 1,873.76% return on investment.

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Think about it: with FMS it costs less than a cup of coffee to send a thank you card after you finish a job. For a $280 paycheck, that’s a minimal expense to create a bond of trust and respect between you and your client. Even better, all you have to do is CLICK A BUTTON and your card will be in the mail.

Three months later, we send your client a reminder card informing them of all the additional services you offer. They still remember how beautiful their carpet was the day that you cleaned it, and they think to themselves, “Wow, I didn’t know these guys did upholstery!” (or tile and grout – or pressure washing – you get the picture).

And just like that, your phone starts ringing. Believe it or not, the three-month reminder brings in business. A LOT of business.

The numbers don’t lie. If you’re ready for more work, we’re ready to fill your schedule.

Seriously… WHAT ELSE DO YOU WANT FROM ME!!??

Call us at (888) 901-3300 or email us at support@servicemonster.net, or visit http://www.servicemonster.net/fillmyschedule to sign up for FillMySchedule today!

friendlyreminderpostcard

FillMySchedule is our direct-mail marketing service. Lately I’ve been scratching my head wondering why there are some of our users who still haven’t signed up for the service, so I decided to publish the numbers for just ONE of our cards: the three-month reminder. We are often told that sending a reminder card at three […]

ServiceMonster 6 Grand Unveiling! [Webinar] #sm6feb16

ServiceMonster 6 Grand Unveiling

Date: Thursday, February 16th, 2017
Time: 5:00 pm Pacific (8:00 pm Eastern)


Join us as we unveil the all new ServiceMonster 6!

13 years in the making, we’re finally ready to unleash our original vision: The most advanced and comprehensive CRM + Field Service + Marketing Automation platform ever. Available to service professionals February 16th!

Come take a look at the latest iteration of ServiceMonster, and see what your business is missing. Learn how ServiceMonster 6 can systematize your daily workflow, and learn about all the new changes and features that we’ve built in.

You don’t want to miss this event!

Two lucky, live participants will win free ServiceMonster subscriptions for LIFE!


Reserve your spot now, and we’ll follow up before the event via email with a link to join.

sm-grand-unveiling-final

Date: Thursday, February 16th, 2017 Time: 5:00 pm Pacific (8:00 pm Eastern) Join us as we unveil the all new ServiceMonster 6! 13 years in the making, we’re finally ready to unleash our original vision: The most advanced and comprehensive CRM + Field Service + Marketing Automation platform ever. Available to service professionals February 16th! […]

ServiceMonster’s Top 13 Posts of 2016

At the end of each year, we like to take a look back over our library of content and see what resonated with you throughout the year. Based on page views, here are our top 13 most-read posts of 2016:

Video
Spotlight: First-Ever Viral Cleaning Industry Video
Our Q&A with Gary Hite of The Dirt Army Carpet & Tile Cleaning Services about their viral grout cleaning video. (We never thought we’d hear ‘viral’ and ‘grout cleaning’ in the same sentence! Their video is currently sitting at 11 million views on Facebook, by the way.)

2014-2015 Data
State-by-State Cleaning Industry Statistics: Average Growth Rate for 2014-2015
We pulled gross revenue data and put together a country-wide map with each state’s average growth rate for 2014-2015.

2014
State-by-State Cleaning Industry Statistics
See how your business compared to other cleaning businesses around the country in 2014.

Facebook Professional Services
Facebook Testing New Business Recommendation Service
Facebook Professional Services is a new feature Facebook is testing that will allow users to search for the best local service providers in their area. (Note: As of publication of this post [Jan. 2017], the Facebook Professional Services link, www.facebook.com/services, results in an error message.)

Carpet Collage
Top 10 Ugliest Carpets in the World
A collection of the most awful carpets we’ve seen.

QuickBooks Online Integration
ServiceMonster Announces New QuickBooks Online Integration
QuickBooks Online customers rejoiced… we announced that ServiceMonster now integrates with QuickBooks, allowing ServiceMonster customers to export payments, invoices, and more to QuickBooks.

Premier Ad
How this Carpet Cleaner Won a Marketing Award
Rob Anspach, owner of Premiere Carpet Cleaners in Lancaster, PA was honored for a direct mail marketing campaign that he created. Here’s a Q&A we had with him a few years back.

Binoculars
9 Ways to Prospect Effectively
Without leads, your business can’t grow. Here are 9 tips for making prospecting a regular part of your marketing repertoire.

Infographic
Are You Getting the Most Out of Your Facebook Page?
Is your business’ Facebook Page selling your services well? Here are ’13 must-know tips for a successful Facebook business Page,’ in infographic form.

Spring FMS Card
Introducing: New FillMySchedule Spring Cleaning Card!
We introduced a new spring cleaning-themed FillMySchedule card, designed in-house by a ServiceMonster employee.

Top 10 2016 Trends
Top 10 Marketing Trends for 2016
Were the predictions accurate?

Pressure Washing
Before and After Spotlight: Rick’s Quality Pressure Washing
A collection of really impressive work done by a pressure washing company in Florida.

Facebook Page
Why You Should NEVER Use a Personal Profile for Your Business
Many cleaning business owners choose to use a personal profile for their business instead of setting up a Facebook Page. If you fall into that category, here are some reasons why you should consider making the switch!

top-13-posts

At the end of each year, we like to take a look back over our library of content and see what resonated with you throughout the year. Based on page views, here are our top 13 most-read posts of 2016: Spotlight: First-Ever Viral Cleaning Industry Video Our Q&A with Gary Hite of The Dirt Army […]

Super Agents: Comprehensive Office Support for Your Business

Super Agents logo.

Specialized ServiceMonster staff who provide
personalized clerical support for your business.


How does it work?

Super Agents are ServiceMonster-trained, knowledgeable about carpet cleaning, committed to learning the intricacies of your company, and always up-to-date on the weather and major events in your area. Our Agents’ goal is to provide you with peace of mind so you can focus on what really matters: cleaning carpets!

How do Super Agents help?

Super Agents can…
Answer your businesses’ incoming calls Monday – Saturday
Book your jobs and quote your prices to prospects and customers
Make outbound calls, including job reminder calls, job satisfaction calls, and more
Maintain your schedule in ServiceMonster
Send out email confirmations, thank you’s, and more
Assist with email template creation and maintenance
Represent your company professionally and provide excellent customer service
Ensure your ServiceMonster account stays tidy and well-organized

Request More Information Here


Leads

As part of your Super Agents subscription, you will have access to ServiceMonster WebForms for free (a $25/month savings!). The leads entered will be visible in your account. If you’re interested in using WebForms on your businesses’ website, contact Support for assistance.

Customization

You have the option of customizing various settings related to your incoming calls, including personalizing your voicemail, hold music, and more.

Billing and Reporting

Billing is invoiced on a monthly basis, and the billing date is adjustable. The base Super Agents subscription costs $1,000 a month, and includes up to two routes. For ServiceMonster accounts with more than two routes, pricing starts at $2,500 a month. At the end of every month, we will provide you with a summarized report of what we were able to accomplish for you.


There is very limited availability, so all applicants will be reviewed to ensure that they are a good fit.

If you’d like to learn more, or if you’re ready to sign up for Super Agents, please click on the link below. Once you fill out the short form, a Super Agents representative will be in touch!

Request More Information Here


Rave Reviews

“Our bottom line was $53,340.35 greater in 2016 when we started using Super Agents versus when we didn’t use them in 2015. That shows me that they’re doing an excellent job for us and our clients!”
The Specialists

“I was very pleased with Super Agent’s high booking rate (67%) on their first day. During that one day, I received a 133% ROI for the entire month investment with Super Agents.”
Healthy Choice

“They are awesome.”
The Steamery

Request More Information Here

super_agents_001

Specialized ServiceMonster staff who provide personalized clerical support for your business. How does it work? Super Agents are ServiceMonster-trained, knowledgeable about carpet cleaning, committed to learning the intricacies of your company, and always up-to-date on the weather and major events in your area. Our Agents’ goal is to provide you with peace of mind so […]

The Experience: Lessons from Stone Pro

We chatted with a bunch of different vendors, and made lots of friends at The Experience this year. We wrote up a brief rundown of our time there in a blog post a couple weeks ago, but we have so much video footage, we’ll likely be trickling out Experience-related things for quite a while!

Our FillMySchedule representative, Ryan, attended the show this year, and had the opportunity to learn a bit about stone polishing and got his hands dirty trying it out himself.

Using the 5X Polishing Powder from Stone Pro (and a little help from the fellas at Stone Pro), Ryan got the stone polished and looking beautiful! Take a look:

 

Stay tuned for more videos!

If you missed our first post about this year’s Experience, click here!

We chatted with a bunch of different vendors, and made lots of friends at The Experience this year. We wrote up a brief rundown of our time there in a blog post a couple weeks ago, but we have so much video footage, we’ll likely be trickling out Experience-related things for quite a while! Our […]

The Experience Convention & Trade Show 2016: A Recap

Last week we attended The Experience Convention & Trade Show in Las Vegas, Nevada. We were a Gold Sponsor this year, and planned out multiple events in addition to manning our booth. We had an absolute blast!

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Our booth all ready to go, before the trade show opened!

This years’ Experience Convention & Trade Show was held at the Mirage Hotel and Casino, and ran from September 7th through the 9th. All three days were jam-packed with a giant trade show, presentations from industry professionals, numerous workshops, and plenty of time to network in between.

There was an impressive turnout of people this year. We’ve been to The Experience multiple years in a row, and this year had the highest attendance numbers of all past shows, hands down.

We stayed busy at our booth, answering questions and providing demos of ServiceMonster 6 and ServiceMonster Mobile to business owners and techs.

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Steve from FittleBug paid us a visit.

The Mikey’s Fest crew is known for their live carpet cleaning demonstrations, but nothing could prepare the guests for this year’s “crazy cat lady” rug. Removed from a residence not far from the Strip, the carpet was covered in cat hair, furballs, some fossilized Meow Mix, and a few other unsavory additions that might be better left unmentioned. (To give you an idea of how bad this carpet was, Mike Pailliotet himself donned thick rubber gloves when handling it.)

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Dirty carpet.

Attendees gathered around and traded ideas on the best possible cleaning methods. The mighty Brush Pro came to the rescue, gathering several cats worth of fur in its rotating brushes. After a healthy dose of Saiger’s Sauce, the carpet was spotless!

At The Experience pool party on Thursday night, Barry Costa and Mason Tomaino both went all-in to raise money for a cancer fundraiser by getting poolside shaves and haircuts. Shawn Bisaillon started things off with a shaving cream pie to Mason’s face, while Bill Yeadon broke out the clippers and administered some live Fiber Identification Techniques to Barry Costa’s head. These guys were all great sports, and kicked off a fun night for a great cause.

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Our CEO Joe Kowalski gave a presentation on key performance indicators that drew a sizeable crowd! Attendees learned all about repeat rate, total marketable base, churn, and a lot more.

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KPI presentation.

We took a TON of video, so we’re going to be spending the next couple of weeks with our headphones on, editing away. Be sure to keep an eye out for our videos!

If you stopped by our booth at the show — thank you! If you have any questions about our software (or if you’d just like to say hello!), please give us a shout!

See ya next year!

20160907_144753-edit

Last week we attended The Experience Convention & Trade Show in Las Vegas, Nevada. We were a Gold Sponsor this year, and planned out multiple events in addition to manning our booth. We had an absolute blast! Our booth all ready to go, before the trade show opened! This years’ Experience Convention & Trade Show […]

Email Deliverability, Spam, and You

A few things to consider when sending out emails through ServiceMonster…

Delivering the Actual Message

There are a number of factors that contribute to messages being delivered. When an email is successfully delivered, we receive a 250 OK status. This means that the receiving mail server has accepted our message. Once we receive a 250 OK, there is nothing more for us to do — we have delivered the message, and it’s out of our hands.

The big things on our end that affect email deliverability are server configuration and blacklists.

Our SendGrid account (the email service ServiceMonster uses) is configured to ensure maximum deliverability, and blacklists are checked often to ensure we remain in good standing.

Delivery Rate vs. Inbox Rate

Delivery rate is the percentage of messages successfully delivered to email addresses.

Inbox rate is the percent of messages delivered to the inbox (as opposed to the spam folder).

Unfortunately, there is very little we can do to affect the inboxing rate for you directly, since we don’t control your messages’ content. If you’re noticing low inboxing rates, see if any of the tips below help you. We also recommend taking a look at email creation best practices online.

Avoiding Spam Filters

Here are some tips to help you avoid your recipients’ junk folders.

* Don’t send PDFs (invoices) or other attachments with little to no additional message content. PDFs delivered via email are a prime malware vector, and thus trigger a high filter rate. Make sure you’re using templates, or at least a bit of message content to ensure delivery.

* Be sure you’re using clean HTML templates. Bad code or overly-large templates can affect filtering.

* Avoid spam triggers, such as: spammy words and phrases (“quote,” “100% free,” “$$$,” etc.), making the subject all capitals, including exclamation points in the subject line, sending out graphic-heavy emails, and including too many colored fonts.

* Be sure you have an unsubscribe link or message in your email. This is an extremely important tip to abide by, as it’s a requirement of CAN-SPAM.

The SimplyCast blog has a lot of tips on improving email delivery and composition. Here is a link to help you get started: https://www.simplycast.com/blog/increase-your-email-inbox-rates-in-5-steps

If you have any questions, please feel free to contact our Support team at 888-901-3300 or support@servicemonster.net!

A few things to consider when sending out emails through ServiceMonster… Delivering the Actual Message There are a number of factors that contribute to messages being delivered. When an email is successfully delivered, we receive a 250 OK status. This means that the receiving mail server has accepted our message. Once we receive a 250 […]