Meet the Team: Joe, CEO

It’s time for another installment of Meet the Team! This time we sat down with ServiceMonster CEO Joe for a peek inside the mind of a true Renaissance man. Let’s get to know the brains and brawn behind ServiceMonster!


Name: Joe

Position: CEO

What did you do before you started ServiceMonster?: I resisted the urge to follow in my father’s footsteps in my early years. Early on I developed a love for process and science. I skipped college and entered into the workforce early where I quickly saw ways to become more productive. Despite my best efforts, it wasn’t long before I found business application development. I’m a third generation business owner and 2nd generation systems architect. I am or I have been: a carpenter, an audio engineer, a warehouse manager, a salesman, a process engineer, a bio-medical polymer chemist, a software engineer, a youth baseball and soccer coach, a systems architect, an API architect, a usability designer, a marketer, a speaker, and a board director.

What is your favorite part of your job at ServiceMonster?: The fact that it’s totally not a job. Sure, as CEO I have responsibilities. Sometimes those responsibilities conflict with something I would rather be doing (like coding [like right now]) but very often they are still fun and challenging (like right now). I am thankful for the fact that I love what I do. Every day.

Once a business owner asked me, “how many hours a day do YOU work?” My response set him back a bit when I replied, “Zero.” He was trying to prove a point about entrepreneurs. A recent meme states well: “40 hours a week. That’s cute. I remember my first part-time job.” As business owners, we are never “off.” There is no downtime. Part of our very nature is to always be thinking, working, and planning ways to move forward, lest we be eaten by the lion. When I applied that level of effort to companies I worked for, I made a bunch of people, who were not me, a lot of money. Over time I found a way to use my passion for technology and business to help other business owners achieve their own success. I do not call this work. This is my life.


What are you passionate about?

Family first. My wife and I have been married for over 20 years and we have 5 amazing children. I didn’t start ServiceMonster to be immersed in business at the sake of my family. I started ServiceMonster to change my family tree.

My work. I believe the best path to success comes from finding a way to help others with our passions. I’m crazy for systems architecture. In short, I love solving very complex business problems with computer software and hardware. I still find time almost every day to write code and ServiceMonster’s entire systems architecture (now in our 4th generation) is entirely of my own design. I find myself mentally creating systems almost anywhere. One of my best designs came to me while camping in the Cascades.

Teaching. As a Systems Architect, a CEO, and a father of 5, teaching is a requirement. I find that teaching others, in areas they are passionate about, is extremely satisfying. I often volunteer time to speak at local colleges and technical associations about business and technology and I’ve fantasized about retiring into professorship here at Western Washington University.

Business. While my work may be technology, I’m in love with business in general. It’s like a never ending chess game where all the pieces and opponents are forever changing. We have just hit 30 employees here at ServiceMonster and watching this team thrive is inspiring. At one point I realized, as smart as I’m think I am, I still only get 60 hours a week at best. With 30 employees, we lost 480 hours of work over the two-day Thanksgiving holiday! Not that they didn’t deserve it.

What is your favorite book?

The Art of War by Sun Tzu. The Art of War was written around 500 BC as a military strategy book credited to Sun Tzu, a Chinese general and war strategist. Its influence has since expanded on Eastern and Western military thinking and business tactics.

How do you spend a typical day at ServiceMonster?

Emails. Meeting. Coding. Meeting. Writing. Teaching. Monologging. Meeting. Coding. Emails.


Thanks, Joe!

Another Meet the Team profile will be coming your way soon. In the meantime, meet RandyPinkie, TonyAaron, and Matt P.

It’s time for another installment of Meet the Team! This time we sat down with ServiceMonster CEO Joe for a peek inside the mind of a true Renaissance man. Let’s get to know the brains and brawn behind ServiceMonster! Name: Joe Position: CEO What did you do before you started ServiceMonster?: I resisted the urge […]

Meet the Team: Matt P., Development

Are you ready for another edition of Meet the Team? Meet Matt P., a software developer here at ServiceMonster. Originally from California, he moved up to Bellingham, Washington when he was five and never looked back. Let’s get to know Matt P.!


Name: Matt P.

Position: Software Developer

Job description: Working on ServiceMonster Mobile 3 — creating features and fixing bugs, reading up on frameworks used, testing the application on a physical device to check for any issues that may crop up during development

What is your passion within ServiceMonster?: In engineering, we are always making sure we are on top of the game and working with the latest and greatest technologies to further our crusade of delivering the perfect end product. I love exploring all the cool new software and tools that we get to use while working towards a solution. Staying on the technological cutting edge ensures every day brings up a challenge that can be solved in its own unique way.


What is your favorite ice cream flavor?

Cookie butter! Trader Joe’s makes a cookie-flavored spread that they repurposed for an ice cream flavor. To be honest, I don’t think it tastes much like cookies, but I do know it’s delicious.

Finish this sentence: I’m happiest when…

…I figure something out that I have been working at for a while. Typically, I’ll get really into working on something, completely focusing myself on it. I usually find that’s when I do my best work, which also comes with the most satisfying ‘A-ha!’ moments.

What is your biggest pet peeve?

Dirty homes. It’s a running joke with my friend circle that I am completely insane with regards to keeping my house tidy. There’s nothing worse than when someone entering a home has to work around the mess. Keep it clean, people!

What has been your favorite vacation that you’ve taken?

I was fortunate enough to go on a vacation with my family a few years ago that took me through 11 European countries in two weeks. My stepmother is English, so luckily we were able to stay with friends for most of our visit. Favorite country: Austria. I was dumbfounded by the sheer contrast between how relatively flat Germany is compared to the extremely mountainous part of Austria that I visited.

What’s the best piece of advice you’ve ever received?

I was talking to a game developer at a convention once following a talk he gave. I asked why he chose a pricing model which gave him lower margins, to which he responded: “I obviously love what I do. You shouldn’t need a Porsche or a Maserati in your driveway in order to be happy. Work as hard as you can, put your heart into what you do, and share what you create with as many people as possible. The Maserati will come later.”


Thanks, Matt P.!

Another Meet the Team profile will be coming your way soon. In the meantime, meet RandyPinkie, Tony, and Aaron.

Are you ready for another edition of Meet the Team? Meet Matt P., a software developer here at ServiceMonster. Originally from California, he moved up to Bellingham, Washington when he was five and never looked back. Let’s get to know Matt P.! Name: Matt P. Position: Software Developer Job description: Working on ServiceMonster Mobile 3 […]

Meet the Team: Aaron, Development

It’s that time again… time to Meet the Team! As a software developer, Aaron loves learning about new technologies and finding ways to incorporate them into his daily life. He works hard every day to make ServiceMonster the great tool it is! Let’s take a few minutes to learn a little more about Aaron, including what his average day here in the office looks like.


Name: Aaron

Position: Software Developer

Job description: Developing in-house software projects for the company, converting feedback from supervisor and colleagues to magic on the screen, going behind the scenes and fixing bugs

What is your passion within ServiceMonster?: Bringing code to life! I consider computer software a form of art. Creating things is my passion, and I’m lucky enough to be able to do that on a daily basis here at ServiceMonster!


What are your hobbies and interests?

I’ve always liked creating things in my own way. I wasn’t a fan of cookie cutter sets, unless they were awesome like Lincoln Logs (the real wood ones, not the cheap plastic ones). I had a wooden Lincoln Log set when I was around 6 that lasted until they got chewed up by our dog. When I was around 10 I would make little mini-buildings out of twigs, hot glue, grass, and little rocks like the kind you find in a driveway. They looked pretty authentic, like they could’ve been from the middle ages.

If you were a contestant on Jeopardy, what would be your ideal five categories?

Physics, Astronomy, Computer Software, Computer Hardware, and of course Potpourri.

What has been your favorite vacation that you’ve taken?

Going to Hawaii with my fellow Airmen at McChord AFB. It was my first time there. We took a Space-A flight and had a blast.

How do you spend a typical day at ServiceMonster?

I come in, drink coffee, check up on our Newsfeed, go through my list of programmatic tasks, think about how to solve said tasks, then solve said tasks.

If you could travel anywhere in the world, where would you go?

I would go anywhere. 😉 No seriously, if it was safe, affordable, and practical to travel to any place on Earth, I would go to every place on Earth, so I could experience it first-hand.


Thanks, Aaron!

Another Meet the Team profile will be coming out shortly! In case you’ve missed any previous editions, meet RandyPinkie and Tony.

It’s that time again… time to Meet the Team! As a software developer, Aaron loves learning about new technologies and finding ways to incorporate them into his daily life. He works hard every day to make ServiceMonster the great tool it is! Let’s take a few minutes to learn a little more about Aaron, including what […]

Meet the Team: Tony, Customer Support

It’s time for another edition of Meet the Team! One of the delightful voices that assist you when you call into ServiceMonster, Tony has a good day when he’s able to help customers solve their problems quickly. Read on to learn a bit about Tony, including his ideal Jeopardy scenario, and what you can find him reading on his days off…


Name: Tony

Position: Customer Support Rep II (Data Import Technician)

Job description: Supporting customers with using software, data imports, custom form creation/alteration, customer issue troubleshooting, and reports (very soon)

What is your passion within ServiceMonster?: Getting the customer going as fast as I can. Whether via importing their data as smoothly and solidly as possible, or zooming rapidly upon the cause of their issue, or answering their question/need, getting the customer satisfied quickly is like caffeine to me. On top of the pot of coffee quickly consumed each morning.


What are five things that are always in your refrigerator?

Around a year ago, I’m pretty sure an alternate universe invaded my refrigerator, replacing all the treasures once adored (such as cheese, salami, soda) with a new strange but still delicious assortment. The things I have to make sure are always present: kale, egg whites, Greek yogurt, flax seeds, and frozen blueberries.

What is your favorite book?

For this I have to give a series of books. The Foundation Trilogy by Isaac Asimov. Hazily I recall reading this when I was about 15 years old. I then went on a spree only reading Asimov and fell completely into obsession for robots and that awesome endless space beyond our skies.

How do you take your coffee?

Coffee and I go way back. When I was little, I was given this lovely drink with lots of milk and sugar (called ‘coffee-milk’), which I adored. Strangely, I suffered from insomnia. This morphed into a darker concoction with very little milk but still lots of sugar. These days after continuing tweaks, I pour it black over ice with no pesky additives or preservatives.

What is your favorite sports team?

There are other teams? I only know of ONE team. Seattle Seahawks!!! Go ‘Hawks! 🙂

If you were a contestant on Jeopardy, what would be your ideal five categories?

My five would be: The Beatles, Bruce Lee Films, Math, Classic Science Fiction, and (not sure of a better title) Word Scrambles (or finding a word/phrase within a bundle of randomly-arranged letters).


Thanks Tony!

Another Meet the Team profile will be coming out shortly! In case you’ve missed any previous editions, meet Randy, and Pinkie!

It’s time for another edition of Meet the Team! One of the delightful voices that assist you when you call into ServiceMonster, Tony has a good day when he’s able to help customers solve their problems quickly. Read on to learn a bit about Tony, including his ideal Jeopardy scenario, and what you can find […]

Meet the Team: Pinkie, Customer Support

Welcome to another edition of Meet the Team! Perpetually positive Pinkie is family-oriented, loves Disneyland, and gets great advice from her dad. Let’s meet Pinkie!


Name: Pinkie

Position: Team Lead

Job Description: Jacqueline of all trades… taking calls and helping our customers with the simplest questions to the ones that make you think outside of the box, making the calls that people don’t want to hear, being one of the gurus with QuickBooks, and supporting our representatives and answering any questions that they may have


How long have you worked at ServiceMonster?

I have now worked for ServiceMonster for over two years.

What are you passionate about?

There are three things in this world that I am passionate about. The first thing is my family; I have such a huge network of immediate and extended family, I love them all. My dearest ones are my hubby Sean and our beautiful baby girl Chloe. We also have a cocker/lab mix named Dusty and a pug/chihuahua named Leya.

The second thing is the Army. My husband at the age of 37 years old decided that he wanted to join the Armed Forces and he did. It has now been six years and I couldn’t be happier for him, he is a sergeant and loves every minute of it. We also volunteer for our local American Legion and Ladies Auxiliary which also helps provide for our veterans and active duty personnel.

Thirdly, I am passionate about my job. Working for ServiceMonster with my co-workers… I have really never been happier with a better bunch of persons. The software is always evolving and keeping us on our toes, and our customers are always so positive about using the system and loving our great customer service. This makes me very proud to come to work every day and to make a difference.

What’s the best piece of advice you’ve ever received?

The best advice I received was from my father. My father is a wonderful man and he has always been a huge role model for me. I will never forget this saying as it sticks with me when I am having hard times: “Remember that the light at the end of the tunnel is not always the oncoming train.” This always resonates with me, and gives me hope when times are trying and tough that things will get better no matter what happens.

What has been your favorite vacation that you’ve taken?

The best vacation that I have ever been on was 13 years ago, with my hubby. We got married in July of 2002 and we decided that we were going to go to Disneyland for our honeymoon. We drove all the way there and all the way back. We went to Disneyland and Knott’s Berry Farm and had the time of our lives acting like little kids. I will never forget it as we didn’t have a care in the world and it felt like just he and I! This was the best vacation ever and will never be forgotten!

Finish this sentence: I have a knack for…

Well, there seems to be a consensus on this statement as Pinkie has a knack for mischief, troublemaking, and being positive pretty much all of the time. I try my best here in the call center to make sure that we all have fun times. No matter the situation, I try to keep smiles and laughing all around… because if you don’t the *beating sticks* will come out! (They actually are just two tubes of cardboard named “Beating Stick” and “The Enforcer”).


Thanks, Pinkie!

Another Meet the Team profile will be coming out shortly! In case you missed the previous edition, meet Randy.

Welcome to another edition of Meet the Team! Perpetually positive Pinkie is family-oriented, loves Disneyland, and gets great advice from her dad. Let’s meet Pinkie! Name: Pinkie Position: Team Lead Job Description: Jacqueline of all trades… taking calls and helping our customers with the simplest questions to the ones that make you think outside of […]

Meet the Team: Randy, Development

It’s that time again… time for another edition of Meet the Team! Meet Randy: He’s lived in 10 different places during his life (from Italy to Hawaii) due to his dad’s service in the navy, as well as his own enlistment in the army. Fortunately he’s finally settled in Bellingham!


Name: Randy

Position: Software Engineer

Job Description: Back end software development, database management, reports creation and maintenance, network administration, and general hardware repair


What is your favorite sports team?

Green Bay Packers. My mom’s side of the family is from the GB area and my dad’s is from Milwaukee so naturally I grew up rooting for all Wisconsin teams even though I’ve never lived there.

What is your motto or personal mantra?

Relax. There’s no sense worrying about what hasn’t happened and you can’t change the things that already have, so live in the now. It took me awhile to really learn to embrace the idea but I feel like my life has a lot less stress than most because I don’t worry about things.

Finish this sentence: I’m happiest when…

…I have a full plate of work every day. The days that I can come in and have a check list of items to knock off are my favorite because they allow me to get to work immediately and stay busy throughout the day.

What is your biggest pet peeve?

Probably the corruption of the history/science channels. I hate how they’ve turned into reality show channels. I grew up watching the History Channel and learned a lot from it, but these days I’m lucky if there is anything good on it anymore.

How do you spend a typical day at ServiceMonster?

I’m thrown on a lot of different things, from software development, network administration, hardware issues with the printers, and troubleshooting computer issues. I wouldn’t have it any other way though. It makes every day interesting because none are the same.


Thanks, Randy!

Another Meet the Team profile will be coming out shortly!

It’s that time again… time for another edition of Meet the Team! Meet Randy: He’s lived in 10 different places during his life (from Italy to Hawaii) due to his dad’s service in the navy, as well as his own enlistment in the army. Fortunately he’s finally settled in Bellingham! Name: Randy Position: Software Engineer Job Description: […]