A Recap of the 2017 ICE Expo

We attended the ICE Expo in Las Vegas, Nevada last month, and it was an amazing turnout! It’s a show that continues to grow every year. A lot of our customers mentioned that they love ICE because it’s scheduled during the perfect time of year to get away. Business is slower for carpet and window cleaners in January, so it’s doable for business owners to get away for a day or two and focus on improving their business before the spring rush hits. It’s also an affordable trip: located in the South Point Hotel Casino and Spa, rooms are priced in the $50 per night range.

We had the opportunity to demo the new ServiceMonster 6, which is loaded with new features and has a sleek new interface. The response from attendees was truly amazing. We were asked constantly about the automated marketing campaigns, new scheduling features, and the new fleet tracking / technician tracking map. Everyone loved the look and feel of ServiceMonster 6!

Our CEO, Joe Kowalski, was honored to give a talk to attendees on Friday about how field service businesses can succeed on social media. (If you missed the talk or weren’t able to be in Las Vegas to attend, you might find our series, Effective Social Strategies for Service Businesses, worth checking out. (Start here!).

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One of our favorite moments from the show came during a rug cleaning presentation by Lisa Wagner. She asked how many people in the audience use ServiceMonster, and half the crowd raised their hands. Seeing that many loyal ServiceMonster customers coming together makes all the show preparation and hard work worthwhile.

We also heard a lot of ServiceMonster customers winning prizes at the ICE raffles. Our customers won everything from T-shirts to new wands and other equipment.

We thoroughly enjoyed chatting with other exhibitors, catching up face-to-face with many of our customers, and meeting lots of new faces. We can’t wait to attend next year!

We attended the ICE Expo in Las Vegas, Nevada last month, and it was an amazing turnout! It’s a show that continues to grow every year. A lot of our customers mentioned that they love ICE because it’s scheduled during the perfect time of year to get away. Business is slower for carpet and window […]

The Experience: Lessons from Stone Pro

We chatted with a bunch of different vendors, and made lots of friends at The Experience this year. We wrote up a brief rundown of our time there in a blog post a couple weeks ago, but we have so much video footage, we’ll likely be trickling out Experience-related things for quite a while!

Our FillMySchedule representative, Ryan, attended the show this year, and had the opportunity to learn a bit about stone polishing and got his hands dirty trying it out himself.

Using the 5X Polishing Powder from Stone Pro (and a little help from the fellas at Stone Pro), Ryan got the stone polished and looking beautiful! Take a look:

 

Stay tuned for more videos!

If you missed our first post about this year’s Experience, click here!

We chatted with a bunch of different vendors, and made lots of friends at The Experience this year. We wrote up a brief rundown of our time there in a blog post a couple weeks ago, but we have so much video footage, we’ll likely be trickling out Experience-related things for quite a while! Our […]

The Experience Convention & Trade Show 2016: A Recap

Last week we attended The Experience Convention & Trade Show in Las Vegas, Nevada. We were a Gold Sponsor this year, and planned out multiple events in addition to manning our booth. We had an absolute blast!

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Our booth all ready to go, before the trade show opened!

This years’ Experience Convention & Trade Show was held at the Mirage Hotel and Casino, and ran from September 7th through the 9th. All three days were jam-packed with a giant trade show, presentations from industry professionals, numerous workshops, and plenty of time to network in between.

There was an impressive turnout of people this year. We’ve been to The Experience multiple years in a row, and this year had the highest attendance numbers of all past shows, hands down.

We stayed busy at our booth, answering questions and providing demos of ServiceMonster 6 and ServiceMonster Mobile to business owners and techs.

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Steve from FittleBug paid us a visit.

The Mikey’s Fest crew is known for their live carpet cleaning demonstrations, but nothing could prepare the guests for this year’s “crazy cat lady” rug. Removed from a residence not far from the Strip, the carpet was covered in cat hair, furballs, some fossilized Meow Mix, and a few other unsavory additions that might be better left unmentioned. (To give you an idea of how bad this carpet was, Mike Pailliotet himself donned thick rubber gloves when handling it.)

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Dirty carpet.

Attendees gathered around and traded ideas on the best possible cleaning methods. The mighty Brush Pro came to the rescue, gathering several cats worth of fur in its rotating brushes. After a healthy dose of Saiger’s Sauce, the carpet was spotless!

At The Experience pool party on Thursday night, Barry Costa and Mason Tomaino both went all-in to raise money for a cancer fundraiser by getting poolside shaves and haircuts. Shawn Bisaillon started things off with a shaving cream pie to Mason’s face, while Bill Yeadon broke out the clippers and administered some live Fiber Identification Techniques to Barry Costa’s head. These guys were all great sports, and kicked off a fun night for a great cause.

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Our CEO Joe Kowalski gave a presentation on key performance indicators that drew a sizeable crowd! Attendees learned all about repeat rate, total marketable base, churn, and a lot more.

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KPI presentation.

We took a TON of video, so we’re going to be spending the next couple of weeks with our headphones on, editing away. Be sure to keep an eye out for our videos!

If you stopped by our booth at the show — thank you! If you have any questions about our software (or if you’d just like to say hello!), please give us a shout!

See ya next year!

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Last week we attended The Experience Convention & Trade Show in Las Vegas, Nevada. We were a Gold Sponsor this year, and planned out multiple events in addition to manning our booth. We had an absolute blast! Our booth all ready to go, before the trade show opened! This years’ Experience Convention & Trade Show […]

The Experience in Atlanta: An Exquisite Educational Adventure

We spent last week in Atlanta, Georgia participating in The Experience Conference & Exhibition! The three-day show is billed as a major event for cleaning and restoration companies, with numerous classes and hands-on demonstrations, as well as a large exhibition area for businesses related to the industry (like tool and equipment manufacturers, software providers [ServiceMonster!]), and more.

After a long flight east to ATL, we were immediately reminded of home: we ran into HydraMaster’s Doyle Bloss on the airport train, and realized we had been on the same flight!

Day 1

We began the day by helping people set up outside in the equipment demo area. It involved lots of lifting and moving of heavy machinery, and, in 80-degree weather, definitely qualified as our workout of the day!

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We got all set up and settled in the ServiceMonster booth.

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Our salesman who attended, Sam, was not only there to absorb all things Experience-related… but also to get his ICRA certification for carpet cleaning! ‘Why,’ you ask?

“ServiceMonster was built around the carpet cleaning industry,” says Sam. “From a sales perspective, I’m always looking for better ways to convey to potential customers that our software is specific to the cleaning industry. ICRA certification definitely accomplishes that. Having the hands-on experience to go along with my existing industry knowledge has given me a much better understanding on everything from what kind of equipment to use for different situations, to common pitfalls cleaners deal with, and more.”

The first day of ICRA training primarily covered carpet and fabric identification. Sam enjoyed the lesson, noting, “…the ICRA actually gave me a lighter and let me set things on fire. That’s right, I got to burn carpets. I’d come here again just for that.”

Day 2

Chatted with new and existing customers about ServiceMonster Mobile 3.

The second day of ICRA training was extremely informative, with all the students doing hands-on demos with different vacuums, pile setters, a CRB, and some rotaries. They also set up and used a Cimex, and did some encapsulation training as well.

Mark Saiger did some free cleaning in the hotel lobby (because the demo rugs outside weren’t dirty enough), which Sam said was fun to watch.

Here is Mike Pailliotet destroying a carpet with ketchup and BBQ sauce so Mark can demonstrate the power of the Zipper:

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Day 3

The final day of ICRA training: Barry Costa led a thorough, hands-on demo of pet urine treatment. Students learned how to correctly remove carpet without damaging it, removed and replaced the carpet padding and tack strips, treated and sanitized everything, and learned some veteran tips and tricks to make the whole process as efficient as possible. Bill Yeadon taught a course centered around stain removal using various chemicals and solvents.

Here’s Sam learning in the class right along with the crew from The Best Restoration (who use ServiceMonster for their business!).

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“What impressed me most about these classes is the amount of hands-on experience we got,” mentioned Sam. “I’ve studied all this stuff online, read the books, watched videos, attended webinars… but even something as simple as correctly setting the pins on a knee-kicker… until you’ve physically done it, no amount of bookwork can prepare you to do it correctly.”

“These classes are made up of all skill levels, from brand new cleaners to veterans of 30+ years, but it’s a fun and relaxed atmosphere where everyone feels comfortable trying things and getting involved. Based on the feedback from everyone in class… we really hope this is the direction the industry heads in,” said Sam. “The ICRA guys put a lot of work into these sessions, hauled massive amounts of tools and equipment in, and did an incredible amount of setup and preparation. It was worth the effort. Every one of us walked out of there having learned something new and practical.”

Was it worth going?

According to Sam: “It was the single best week of hands-on education that I’ve ever been through. I’m proud to be one of the first people to go through the performance assessment, and I hope the program continues and grows in the years to come.”

Would you recommend the ICRA training and performance assessment to professionals in the industry?

“Absolutely — whether you do carpet cleaning and restoration, or if you provide equipment or services to the cleaners themselves. The networking and specific knowledge is invaluable. Now I feel much more confident about giving advice when customers ask for it. I’ve come out of this training not only with a valuable certification, but also with a much deeper appreciation for what these guys in the field go through, what they’re up against, and how they can better prepare to be successful.”

Sam’s pro tip: When you go next year, be sure to get chicken at Gus’ World Famous Hot and Spicy Fried Chicken.

Thanks for a great time, and we’ll see you in September at The Experience Convention & Trade Show!

sam-best-restoration-blog

We spent last week in Atlanta, Georgia participating in The Experience Conference & Exhibition! The three-day show is billed as a major event for cleaning and restoration companies, with numerous classes and hands-on demonstrations, as well as a large exhibition area for businesses related to the industry (like tool and equipment manufacturers, software providers [ServiceMonster!]), and more. […]

We’re Attending The Experience Conference and Exhibition

We’ve got our sunscreen packed, and we’re ready to head off to warm, sunny (and humid!) Atlanta, Georgia for The Experience Conference and Exhibition!

This is our first time attending The Experience East show. Held at the Atlanta Marriott Marquis, the 2016 conference and exhibition promises to be a fun and informative event, where cleaning and restoration professionals can test out the latest industry equipment, and expand their skills via hands-on demonstrations, classroom sessions, and more.

The show runs from April 19th through the 21st, and ServiceMonster will be there all three days conducting walkthroughs of the software, offering demos, answering questions, and presenting the latest and greatest additions to ServiceMonster Mobile 3!

We’re excited to see lots of new faces, as well as catch up with some of our existing customers, so be sure to head over to our booth (#10), which will be located outside in the equipment demo area.

See you in Atlanta!

We’ve got our sunscreen packed, and we’re ready to head off to warm, sunny (and humid!) Atlanta, Georgia for The Experience Conference and Exhibition! This is our first time attending The Experience East show. Held at the Atlanta Marriott Marquis, the 2016 conference and exhibition promises to be a fun and informative event, where cleaning […]

State-by-State Cleaning Industry Statistics: Average Growth Rate for 2014-2015

ServiceMonster is a numbers company, and we want to help cleaners understand their business, using – what else? – numbers! We firmly believe that having relevant data at your disposal means you can make more educated decisions for your business. With that in mind, and in conjunction with the positive feedback we received from our last data-focused blog post about average invoice totals by state in 2014, we thought it was high time to pull some new data! We put together a country-wide map again, but this time we analyzed gross revenue data to deduce each state’s average growth rate for 2014-2015. (Click here to view a full-size version of the map.)

We’re happy to report that our data shows a 12.61% average growth increase nationwide for the cleaning industry as a whole, when comparing 2015 to 2014. Did cleaning businesses in your state see growth or decline in 2015? For the specifics on how your own state performed, check out the data below:


State Percent Revenue Growth in 2015
AK -2.61%
AL -9.07%
AR 26.43%
AZ 12.35%
CA 9.86%
CO 23.83%
CT -4.18%
FL 15.24%
GA 6.14%
IA 37.86%
ID 62.13%
IL 5.36%
IN -6.02%
KS 4.58%
KY 11.71%
LA 9.60%
MA -8.07%
MD 49.77%
ME 76.20%
MI 14.96%
MN 63.36%
MO 1.95%
MS -0.77%
MT 11.25%
NC 11.68%
ND -48.08%
NE 9.37%
NH 5.64%
NJ 17.36%
NM 17.64%
NV 13.84%
NY 18.13%
OH 5.37%
OK 6.54%
OR 46.54%
PA -1.08%
RI 57.66%
SC 12.36%
SD -26.10%
TN 20.33%
TX 7.33%
UT 2.30%
VA 11.80%
VT 1.84%
WA 0.91%
WI 18.34%
WV -2.46%
WY -13.64%

How is this data calculated?

These statistics are based on the growth rate of individual businesses, which were then averaged by state. We only used data from customers who were with us for all of 2014 and all of 2015, which enabled us to accurately calculate the total average growth in 2015.

How big was the sample size?

While we can’t disclose the exact number of businesses who use ServiceMonster, we CAN tell you that our users collectively earned more than $280,000,000… just in 2014.

 

* If you don’t see your state in the list, that means we didn’t have enough data from that area to accurately calculate the average growth rate from 2014 to 2015.

Interested in learning more about what ServiceMonster can do for your business? Click here to request a free demo.

state-based-data-edit-sm-blog

ServiceMonster is a numbers company, and we want to help cleaners understand their business, using – what else? – numbers! We firmly believe that having relevant data at your disposal means you can make more educated decisions for your business. With that in mind, and in conjunction with the positive feedback we received from our […]

Top 10 Most-Read ServiceMonster Blog Posts of 2015

Yes, we’re already more than a month into 2016, but we thought we’d give 2015 one final goodbye by compiling a list of our top 10 most-read blog posts of 2015. Some are recently-written, and some date as far back as 2012 – but all are relevant to cleaners looking to boost business. Take a moment and peek at the links below; you might find something you missed, or forgot about!

To kick it off, let’s start with number 10:

10. Whitepaper: 5 Essential Elements of a Cleaning Business Website
Are you making the most of your business’ web presence? Find out by downloading this free whitepaper.

9. Cleaning Memes
Everyone loves a good laugh, especially when they’re browsing social media! Because of this, we regularly create cleaning-related memes for cleaners like you to share with your followers. Occasionally we do ‘roundup’ posts, like this one, where we showcase a few at a time. This meme roundup is our most popular to date. Feel free to share any (or all) of them on your social media pages!

8. Introducing: Marketplace
In 2015, we developed Marketplace: an area for ServiceMonster users to learn more about leaders in the industry and friends of ServiceMonster, as well as hook services into their account that are integrated with our API.

7. How This Carpet Cleaner Won a Marketing Award
A few years ago, Rob Anspach was honored by the Business & Entrepreneurs Network for a direct mail marketing campaign he created. We sat down with him back in 2013 and learned all about the details of his campaign and what advice he has for other carpet cleaners.

6. Before and After Spotlight: Accent American
This is a unique before and after in the fact that instead of profiling a cleaning, it features an emergency carpet repair! The hotel’s carpet at Connections East back in 2012 was coming apart at the seams (literally), and what better time to correct it than at a carpet cleaner’s convention! Here are the pictures of the process.

5. Why You Should Never Use a Personal Facebook Profile for Your Business
Using a Facebook profile for your business (as opposed to a Facebook Page) is something that’s prevalent in the cleaning industry… but it’s not a good idea. Here are five reasons why.

4. Spotlight: Meg Burdick of Burdick’s Cleaning
Meg shared with us the details of an offer she developed to drum up business during the slow season. It was very successful: every job added on, and the average invoice came in at $700! Find out how she did it.

3. Before and After Spotlight: Chem-Dry of Summerville
This carpet had some serious pet urine stains going on…

2. Top 10 Ugliest Carpets in the World
A collection of some of the most awful carpets we’ve ever seen. See if you agree!

And, the number one most popular ServiceMonster blog post of 2015 was…

1. State-by-State Cleaning Industry Statistics
Using the average invoice totals of ServiceMonster users in 2014, we created a map displaying the average residential cleaning invoice total by state, for 2014. Find out how your business stacks up!

Thanks for following along with us in 2015! Be sure to stay tuned this year for more news and tips related to the cleaning industry, marketing your business, and much more.

blog-posts-collage-blog

Yes, we’re already more than a month into 2016, but we thought we’d give 2015 one final goodbye by compiling a list of our top 10 most-read blog posts of 2015. Some are recently-written, and some date as far back as 2012 – but all are relevant to cleaners looking to boost business. Take a moment […]

Our Experience at the 2016 ICE Expo

We attended the ICE Expo last Thursday and Friday in Las Vegas, Nevada, and had a great time. Here’s a short recap of the event from our salesman, Sam:

“This may be the most appropriately named trade show of the year, as everyone was talking about ice, snow, and the massive storms that were hitting the east coast. With 20-30″ of snow expected to hit the Baltimore/DC area that weekend, everyone was keeping a close eye on the weather and making alternate plans for return flights home.

Held at the South Point Hotel in Las Vegas, day one of ICE encountered another fun challenge: presidential candidate Donald Trump had scheduled a campaign rally at the same hotel, bringing in thousands of additional people. The hallways were packed full for several hours, and a few first-time ICE participants ended up at the Trump convention hall by mistake, wondering why carpet cleaners required so many security guards.

Despite the crowds and challenging weather, people showed up in record numbers for ICE 2016, one of the industry’s fastest growing shows. With multiple breakout sessions, classroom instruction, live equipment demos, Thursday night bowling, and lots of prize drawings, there was always something exciting happening.”

In addition, Sam was thrilled to be able to demo ServiceMonster Mobile 3! He said that the excitement at the ServiceMonster booth was all about mobile, as customers stopped by for some hands-on experience with the new mobile app. “We had to constantly keep plugging in the demo phones to recharge!”

We can’t wait for ICE 2017, and hope to see you there!

 

Photo credit: https://www.facebook.com/RobertRAtlas

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We attended the ICE Expo last Thursday and Friday in Las Vegas, Nevada, and had a great time. Here’s a short recap of the event from our salesman, Sam: “This may be the most appropriately named trade show of the year, as everyone was talking about ice, snow, and the massive storms that were hitting […]

We’re Attending the ICE Expo in Las Vegas!

We are excited to be a vendor at the upcoming ICE (International Cleaning Experts) Expo! Held at the South Point Hotel, Casino, & Spa in Las Vegas, Nevada, the show will span two days: January 21st and 22nd.

We’re looking forward to being involved in this year’s event and are hoping to see lots of familiar (and new!) faces.

In addition to answering questions that attendees have for us, we’ll also be demoing ServiceMonster Mobile 3 and ServiceMonster WebForms. Come check out our new tech!

The expo is a great opportunity to learn new things, win some great prizes, meet other cleaning professionals, and maybe even relax a bit.

We attended last year and had a great time. We’re excited to see what ICE has in store this year!

If you’re considering attending, you can find more information about the event here. If you’re already planning on being there, be sure to stop by our booth, #503, near Jon-Don and HydraMaster. We’d love to say hi and show you what we’ve been up to lately!

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We are excited to be a vendor at the upcoming ICE (International Cleaning Experts) Expo! Held at the South Point Hotel, Casino, & Spa in Las Vegas, Nevada, the show will span two days: January 21st and 22nd. We’re looking forward to being involved in this year’s event and are hoping to see lots of familiar […]

Winter Weather Forecast for 2015-2016

Winter is fast approaching! Is your state destined for warm, above-normal temperatures over the next few months, or should you brace yourself for multiple big freezes? Here’s an informative infographic complied by TIME with data from the National Oceanic and Atmospheric Administration (NOAA) about what to expect weather-wise during the upcoming winter season:

winter-weather-infographic

Winter is fast approaching! Is your state destined for warm, above-normal temperatures over the next few months, or should you brace yourself for multiple big freezes? Here’s an informative infographic complied by TIME with data from the National Oceanic and Atmospheric Administration (NOAA) about what to expect weather-wise during the upcoming winter season: