Michael M.

Marketing Coordinator
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Cleaning Industry: August Jobs & Revenue Still Down

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While the cleaning industry has seen much improvement over the past 3 months, our August report indicates that complete recovery may take more time. The August numbers still show small decreases in number of jobs and total revenue nationwide. While the decreases are not near as large as earlier months, the numbers are not as good as June and July were.

Our data shows an 11% decrease in total number of jobs nationwide in the month of August (compared to August of 2019). Comparatively, March saw a 22% decrease, April saw a 46% decrease, May saw a 31% decrease, June saw a 7% decrease, and July saw a 6% decrease.

Our data also shows a 13% decrease in total revenue nationwide for the month of August (compared to August of 2019). April and May saw a 39% decrease and 28% decrease respectively, while June was much better with only a 9% decrease and July even more so with only a 3% decrease.

August Breakdown: Jobs

State-by-state breakdown of percentage change in total number of jobs between August 2019 and August 2020.

In the month of August, only 6 states showed positive growth in number of jobs. However, MOST states that showed a decrease only experienced a minor drop in number of jobs. The average nationwide was an 11% decrease in total number of jobs for the month.

The states that showed the largest INCREASE in number of jobs from August 2019 to August 2020:
  • Cleaning businesses in Delaware had 32% MORE jobs in August 2020
  • Cleaning businesses in Nevada had 23% MORE jobs in August 2020

* NOTE: Delaware and Nevada were also the top 2 states in the month of July.

The states that showed the largest DECREASE in number of jobs from August 2019 to August 2020:
  • Cleaning businesses in Connecticut had 34% fewer jobs in August 2020
  • Cleaning businesses in Vermont had 32% fewer jobs in August 2020


Overall, the nationwide average shows an 11% decrease in number of jobs.

* NOTE: North Dakota was not included since we did not have enough of a sample group to make a statistic.

August Breakdown: Revenue

State-by-state breakdown of percentage change in total revenue between August 2019 and August 2020.


Following pretty much in line with the jobs report, total revenue numbers for the month of August showed a 13% decrease. Overall, 13 states saw no change or showed positive growth.

The states that showed the largest INCREASE in total revenue between August 2019 and August 2020:
  • Cleaning businesses in Georgia had 18% HIGHER revenue in August 2020
  • Cleaning businesses in Hawaii and Maryland had 17% HIGHER revenue in August 2020
The states that showed the largest DECREASE in total revenue between August 2019 and August 2020:
  • Cleaning businesses in South Dakota had 57% lower revenue in August 2020
  • Cleaning businesses in New Hampshire had 49% lower revenue in August 2020


Overall, the nationwide average shows a 13% decrease in total revenue.

* NOTE: North Dakota and Maine were not included since we did not have enough of a sample group to make a statistic.

Sooo... What Does This Mean?

Over the past several months, we've seen the cleaning industry dip to some pretty severe lows, then slowly begin to recover. While June and July showed some pretty massive increases, August didn't quite continue the upward trend.

Previous months showed large increases with smaller decreases at the ends of the spectrum for both jobs and revenue. While the overall nationwide averages were still negative, many states were showing positive results. However, August's largest increases for jobs and revenue were not near as high as previous months, and the largest decreases were much more severe as well. Also, many more states were in the negative for August.

One thing to take into account is that August is often a very busy month for cleaning businesses, so while the numbers this year are not as good as last year, that doesn't mean the industry isn't still recovering slowly. We're hopeful that many businesses will continue to see growth each month as the industry gets back on its feet!

The Data

Clients who use ServiceMonster process over 1.25 million cleaning jobs a year. Our clients largely include carpet cleaners, pressure washers, window cleaners and maid service companies. We compared the total number of jobs and total revenue in August 2019 to August 2020 with a constant cohort for both data points.

The Complete State-By-State Data:

August Jobs

State % Change in Jobs
AK -8%
AL -9%
AR -6%
AZ -17%
CA -16%
CO -9%
CT -34%
DE 32%
FL -13%
GA 5%
HI -13%
IA -13%
ID -11%
IL -5%
IN -8%
KS -28%
KY -2%
LA -16%
MA -20%
MD -4%
ME -11%
MI -16%
MN -30%
MO 4%
MS -13%
MT -11%
NC -17%
NE -15%
NH -22%
NJ -13%
NM -22%
ND
NV 23%
NY -5%
OH -19%
OK 9%
OR -4%
PA -4%
RI 9%
SC -6%
SD -24%
TN -15%
TX -7%
UT -18%
VA -21%
VT -32%
WA -12%
WI -16%
WV -14%
WY -11%
AVG -11%


August Revenue

State % Change in Revenue
AK -6%
AL -12%
AR 15%
AZ -39%
CA -12%
CO -15%
CT -31%
DE 6%
FL -24%
GA 18%
HI 17%
IA -21%
ID 3%
IL 6%
IN -12%
KS -36%
KY -8%
LA -45%
MA -9%
MD 17%
ME
MI -6%
MN -15%
MO -8%
MS -24%
MT -26%
NC 0%
NE -11%
NH -49%
NJ 1%
NM -32%
ND
NV 10%
NY -12%
OH -21%
OK 7%
OR -8%
PA 3%
RI -40%
SC -2%
SD -57%
TN -18%
TX -8%
UT -15%
VA -28%
VT -34%
WA -11%
WI -1%
WV 1%
WY -27%
AVG -13%

Industry News
Category:
Cleaning Jobs Report: July Shows Continued Improvement

Subscribe to the ServiceMonster newsletter to stay up-to-date with our monthly COVID-19 cleaning industry reports:

Good news! The cleaning industry is continuing to show improvement amidst the COVID-19 crisis. Our newest report for the month of July shows very minimal decreases in number of jobs and total revenue nationwide. After a rough March, April, and May with low numbers, June and July have indicated that the industry is recovering well.

Our data shows only a 6% decrease in total number of jobs nationwide in the month of July (compared to July of 2019). Comparatively, March saw a 22% decrease, April saw a 46% decrease, May saw a 31% decrease, and June saw a 7% decrease.

Our data also shows only a 3% decrease in total revenue nationwide for the month of July (compared to July of 2019). April and May saw a 39% decrease and 28% decrease respectively, while June was much better with only a 9% decrease.

July Breakdown: Jobs

State-by-state breakdown of percentage change in total number of jobs between July 2019 and July 2020.

The month of July continued to show healthy improvement in total number of jobs. While fewer states showed positive growth than they did in June, the nationwide average of a 6% decrease shows that many states had far less severe decreases than previous months. Overall, 11 states saw no change or showed positive growth.

The states that showed the largest INCREASE in number of jobs from July 2019 to July 2020:
  • Cleaning businesses in Delaware had 45% MORE jobs in July 2020
  • Cleaning businesses in Nevada had 24% MORE jobs in July 2020
The states that showed the largest DECREASE in number of jobs from July 2019 to July 2020:
  • Cleaning businesses in Kansas had 27% fewer jobs in July 2020
  • Cleaning businesses in Minnesota had 27% fewer jobs in July 2020


Overall, the nationwide average shows only a 6% decrease in number of jobs.

* NOTE: North Dakota was not included since we did not have enough of a sample group to make a statistic.

July Breakdown: Revenue

State-by-state breakdown of percentage change in total revenue between July 2019 and July 2020.


Following the improvements seen in the jobs report, total revenue numbers for the month of July are even better than previous months. Overall, 21 states saw no change or showed positive growth.

The states that showed the largest INCREASE in total revenue between July 2019 and July 2020:
  • Cleaning businesses in Louisiana had 53% HIGHER revenue in July 2020
  • Cleaning businesses in Hawaii had 44% HIGHER revenue in July 2020
The states that showed the largest DECREASE in total revenue between July 2019 and July 2020:
  • Cleaning businesses in Rhode island had 54% lower revenue in July 2020
  • Cleaning businesses in New Hampshire had 38% lower revenue in July 2020


Overall, the nationwide average shows only a 3% decrease in total revenue.

* NOTE: North Dakota was not included since we did not have enough of a sample group to make a statistic.

Sooo... What Does This Mean?

Over the past several months, we've seen the cleaning industry dip to some pretty severe lows, then slowly begin to recover. While the overall numbers for July aren't that much better than June, the largest increases and decreases show the real story.

Going back to June, the states with the largest increases in number of jobs showed a 35% and 17% increase. For July, the largest increases were 45% and 24%. These higher increases show that many states are continuing to improve more and more each month. Looking at the largest decreases, June's largest decreases were 51% and 50% fewer jobs. July's largest decreases were only 27%. As these numbers shift to larger increases and smaller decreases, that's a huge sign that the industry is doing well.

Looking at revenue numbers, the trend is similar. For June, the largest increases in revenue were 32% and 29%. July's largest increases were 53% and 44%. Again, this shows that many states are doing even better and better. Taking into account the largest decreases in revenue, June's largest decreases were 57% and 51%. July's were 54% and 38%. While this is a smaller change, it still supports the upward trend we are seeing.

The Data

Clients who use ServiceMonster process over 1.25 million cleaning jobs a year. Our clients largely include carpet cleaners, pressure washers, window cleaners and maid service companies. We compared the total number of jobs and total revenue in July 2019 to July 2020 with a constant cohort for both data points.

The Complete State-By-State Data:

July Jobs

State % Change in Jobs
AK -7%
AL -2%
AR -7%
AZ -13%
CA -17%
CO -5%
CT -3%
DE 45%
FL -1%
GA 7%
HI 21%
IA -8%
ID -22%
IL -11%
IN 1%
KS -27%
KY 2%
LA 6%
MA -8%
MD 0%
ME -18%
MI -5%
MN -27%
MO -10%
MS -4%
MT -12%
NC -13%
NE -11%
NH -12%
NJ -12%
NM -13%
ND
NV 24%
NY -8%
OH -22%
OK 13%
OR -7%
PA -5%
RI -24%
SC 0%
SD -11%
TN -9%
TX 8%
UT -15%
VA -13%
VT -20%
WA -9%
WI -9%
WV -8%
WY -15%
AVG -6%


July Revenue

State % Change in Revenue
AK -15%
AL -2%
AR 25%
AZ -17%
CA -4%
CO -3%
CT 35%
DE 21%
FL -6%
GA 4%
HI 44%
IA 3%
ID -16%
IL 0%
IN -12%
KS -25%
KY -7%
LA 53%
MA 12%
MD -6%
ME 3%
MI 6%
MN -20%
MO -34%
MS 19%
MT -9%
NC 2%
NE 2%
NH -38%
NJ -23%
NM -13%
ND
NV 21%
NY -10%
OH -21%
OK 13%
OR -10%
PA 5%
RI -54%
SC 17%
SD -13%
TN -17%
TX 0%
UT -15%
VA -18%
VT -26%
WA -7%
WI 0%
WV 0%
WY -2%
AVG -3%

Industry News
Category:
Six Essential Elements of a Cleaning Business Website

Your website is one of your most valuable sales tools. What do most people do when they need to find someone to complete a service for them, such as cleaning? They’ll Google it! Hopefully, you’re ranked high for relevant search terms in your area and it’s easy for potential new customers to land on your website. This is where it becomes essential to have certain elements in place on your website to drive those sales. The information you present needs to be clear and should provide your potential customers with the ability to make an informed decision that ultimately results in them choosing you. With that in mind, here are some must-have website features for your cleaning business:

1. Call To Action

For most cleaning pros, this will likely be a button or a link that takes a customer to a contact form, scheduling screen, or contact number/email. Whatever form this call to action takes, it should direct customers directly to you in as few clicks and steps as possible. Your goal with the call to action is not just getting new customers scheduled, but also gathering potential new customer’s information so you can market to them. A good call to action is clear regarding which action you want the customer to take, such as buttons that say “Contact Us Now” or “Schedule a Cleaning Today”. These call to action elements should be consistent in their design (color, fonts, size, etc.) and placed in key areas of your website (near the top, after any major sections, and definitely at least once on every page).

2. Customer Testimonials

While Google and Facebook do a great job of showing reviews to potential customers, your website should also feature varying customer reviews. By letting your past customers speak to the professionalism and quality of your service, your credibility is strengthened. Testimonials can be featured in multiple areas, such as on various sections of your website between major blocks of content, on a page dedicated to housing all of your reviews, or even through a pop-up widget such as the free Engage tool by NiceJob.

3. About Us/Meet the Team

One website feature that is often overlooked is a page that highlights you and your employees. This is a super simple page since all you really need is a picture of each employee with a short bio about them. That’s it! You can include more, such as a brief overview of your company story, but the key here is to just show potential costumers the faces of who will be doing work for them. Being funny/witty with the employee bios is a great way to stand out to potential customers as well!

4. Service-Specific Landing Pages

This mostly applies to companies that offer more than one service, but it’s a good thing to think about for any business, regardless of your scope of work. Say you’re an exterior cleaner who offers soft washing, window cleaning, and roof/gutter cleaning. In most cases, a potential customer will be searching for one of the services you offer, not just general exterior cleaning. A great way to boost your ranking for your relevant search terms is to have a specific landing page for each service you offer. The end result is that when a potential customer searches “window cleaners in [insert city]” on Google, you have a higher likelihood of showing up for that specific service. While your main page should highlight everything that you do, it will definitely help you to have specific pages that go into more detail on each service you offer.

5. Contact Information

While this may be similar to the call to action element for you, it’s worth revisiting. Having clear and easy-to-find contact information on your website is ESSENTIAL. People need to be able to know how to contact you as soon as they are on your site, and on any page after that. Put your phone number, email, and in some cases your physical address, in the footer of your site, on a “Contact” page, and within any sort of call to action. Many cleaning businesses even put their phone number in the header of their website so it’s clearly visible at all times on any page of your website.

6. Mobile-Friendly

The vast majority of website building is done on a desktop computer. Because of that, it’s easier than you’d think to forget about what your site looks like on a mobile device. A lot of recent data suggests that about half of all internet traffic is from a mobile device. So, it’s safe to assume that about half of your website visitors will be on their phones. This is why it is so, so, so important to have your website optimized for mobile. If you do your web design yourself, make sure the platform you’re using has a good way to design specifically for mobile. If you hire it out, make sure that whoever you hired is spending just as much time on the mobile version of your site as they are on the normal desktop version. 

In Conclusion

Again, your website is one of your most valuable sales tools. Give it the proper time, attention, and money to make sure it stands out from among the competition. Your potential customers will get a good sense of who you are as a business from your website alone, and it’s so important that you leave them with a good impression! We’re confident that if you include these six elements on your website, you will be set for success.


Marketing
Category:
CLEANING INDUSTRY RECOVERING: New Report Shows Growth

Subscribe to the ServiceMonster newsletter to stay up-to-date with our monthly COVID-19 cleaning industry reports:

The cleaning industry is coming back! Our newest report for the month of June shows overall minimal decreases in number of jobs and total revenue nationwide. After a rough March, an even worse April, and a slightly better May, our June industry numbers are encouraging to see.

Our data shows only a 7% decrease in total number of jobs nationwide in the month of June (compared to June of 2019). Comparatively, March saw a 22% decrease, April saw a 46% decrease, and May saw a 31% decrease.

Our data also shows only a 9% decrease in total revenue nationwide for the month of June (compared to June of 2019). April and May saw a 39% decrease and 28% decrease respectively.

June Breakdown: Jobs

State-by-state breakdown of percentage change in total number of jobs between June 2019 and June 2020.

After a rough few months, June showed marked improvement in total number of jobs. Sixteen states saw positive growth.

The states that showed the largest INCREASE in number of jobs from June 2019 to June 2020:
  • Cleaning businesses in Minnesota had 35% MORE jobs in June 2020
  • Cleaning businesses in Idaho had 17% MORE jobs in June 2020
  • Cleaning businesses in Kentucky and New York each had 15% MORE jobs in June 2020
The states that showed the largest DECREASE in number of jobs from June 2019 to June 2020:
  • Cleaning businesses in Rhode Island had 51% fewer jobs in June 2020
  • Cleaning businesses in Kansas and Indiana each had 50% fewer jobs in June 2020


Overall, the nationwide average shows a 7% decrease in number of jobs.

June Breakdown: Revenue

State-by-state breakdown of percentage change in total revenue between June 2019 and June 2020.


Following in line with the improvements seen in the jobs report, total revenue numbers for the month of June are much better than previous months. Eighteen states saw positive growth.

The states that showed the largest INCREASE in total revenue between June 2019 and June 2020:
  • Cleaning businesses in Arkansas had 32% HIGHER revenue in June 2020
  • Cleaning businesses in Minnesota had 29% HIGHER revenue in June 2020
The states that showed the largest DECREASE in total revenue between June 2019 to June 2020:
  • Cleaning businesses in Arizona had 57% lower revenue in June 2020
  • Cleaning businesses in Maine had 51% lower revenue in June 2020


Overall, the nationwide average shows a 9% decrease in total revenue.

The Data

Clients who use ServiceMonster process over 1.25 million cleaning jobs a year. Our clients largely include carpet cleaners, pressure washers, window cleaners and maid service companies. We compared the total number of jobs and total revenue in June 2019 to June 2020 with a constant cohort for both data points.

The Complete State-By-State Data:

June Jobs

State % Change in Jobs
AK 1%
AL -10%
AR 12%
AZ -16%
CA -13%
CO -4%
CT 6%
DE 14%
FL -6%
GA 7%
HI -15%
IA -5%
ID 17%
IL -17%
IN -50%
KS -50%
KY 15%
LA -17%
MA -15%
MD -4%
ME -16%
MI 0%
MN 35%
MO 11%
MS -18%
MT -1%
NC -23%
NE -4%
NH -10%
NJ -27%
NM -12%
ND -12%
NV -5%
NY 15%
OH -7%
OK 2%
OR 6%
PA 5%
RI -51%
SC -4%
SD -5%
TN -4%
TX 3%
UT -6%
VA -23%
VT -24%
WA 4%
WI -5%
WV 0%
WY -2%
AVG -7%


June Revenue

State % Change in Revenue
AK -23%
AL -40%
AR 32%
AZ -57%
CA 3%
CO -11%
CT -18%
DE -34%
FL -13%
GA -2%
HI 0%
IA 10%
ID 16%
IL 9%
IN -24%
KS -40%
KY 8%
LA -31%
MA -5%
MD 13%
ME -51%
MI 9%
MN 29%
MO 3%
MS -18%
MT -18%
NC -9%
NE -7%
NH -48%
NJ -31%
NM 9%
ND 17%
NV 2%
NY 18%
OH -1%
OK -35%
OR -13%
PA 16%
RI -43%
SC -17%
SD -10%
TN 2%
TX -1%
UT -5%
VA -34%
VT -19%
WA 4%
WI -1%
WV 2%
WY -2%
AVG -9%

Industry News
Category:
Release Notes v6.5.1

Below are all of the release notes for version 6.5.1 of ServiceMonster:

v6.5.1

Released: July 9th, 2020

NEW

  • Toggling advanced options on grids will now maintain that option for other grids until toggled off  
  • Grid columns can now auto adjust width by double clicking between the column headers
  • Ability to create Technician and Admin notes directly from the appointment card on the Schedule sidebar has been added
  • Added ability to remove a route from the Appointment Bookings dashboard. Simply edit the route and look for an option called “service route.” Toggling this option to "off" hides that route from the appointment bookings dashboard.
  • Added in-app training for Core users
  • Updated Welcome Page and Account Setup for new Trial users
  • Added multiple levels of performance boosts via caching
  • Added multiple performance monitors for improved bug and error tracing 
  • Updated Email Editor Preview mode for improved visibility to close preview
  • Added default account type (Customer and Prospect )option in Company Info settings.  
  • Add ability to update any open orders with new payment terms after making an edit of said terms.
  • Combined Account Dashboard and Account Newsfeed into one sidecar, separated by tabs.
  • Improved Lead Sheet spacing for better visibility
  • Added small radius around dispatch location (5% of total dispatch area) where color wheel remains gray
  • Updated appointment note color on appointment card when viewing details on the schedule so they are easier for user to read

FIXED

  • Numerous grids have full functionality restored (advanced options): Lead Source, Templates (all), Notifications
  • Default sort fixed for Marketing templates (A-Z)
  • Records per page on the grids now correctly save per user’s selection
  • Schedule now correctly highlights open hours by taking business hours into account
  • Updated Core subscription schedule link
  • Correctly adjusted any delete buttons to use a trashcan icon and any cancel buttons to use an x icon
  • Added 30 min increments to Schedule v1.0

Hotfix: v6.5.1.36

Released: July 10th, 2020

NEW

  • Made the account dashboard and newsfeed tab selection persist as a user setting. The default tab will be “dashboard” but if a user selects the “newsfeed” tab then that option will stay as the default even when navigating to other accounts until the user again selects “dashboard” once more.

FIXED

  • Added missing account lookup from Bill To section of Order Screen
  • Updated “New Job” to correctly state “New Appt” on right-click menu on Schedule v2.0
  • Fixed an issue where “copy lead source to new order function” was not working correctly via orders created in the Quick Add
  • Fixed an issue where “No Tax” and “Tax Exempt” system options were missing from tax dropdown
  • Fixed issue where opportunities were only showing “0 days in stage”
  • Fixed error when creating new route  
  • Delayed timing of New Account Setup screen so it properly opened in all scenarios
  • Fixed issue where Completion Wizard order discount did not update until after saving as invoice

Hotfix: v6.5.1.39

Released: July 10th, 2020

NEW

  • Changed the appointment color to a darker gray for appointments that are beyond your max driving range set in your schedule settings
  • Added a toggle to choose whether you wish to have a small area  around your dispatch location show as one color, or to only show directional colors no matter how close they are to your dispatch location. This toggle is located in the schedule settings, under the “max driving range”

FIXED

  • Fixed error when clicking link in Export History grid in the Accounting section
  • Fixed an issue where a newly created grid would not appear until after a refresh with caching enabled
  • Tax rate dropdown list now properly sorts alphabetically as expected
  • Fixed an error where a user could not process a credit card  
  • Fixed issue where the “new opportunity” button wasn’t available on the Lead Sheet

Hotfix: v6.5.1.44

Released: July 14th, 2020

NEW

  • Updated the Edit Contract page to now allow users to set an email address

FIXED

  • Fixed a bug where changing the order number on a WO strips the lead source on save
  • Fixed an issue where the assigned route field would show as blank when looking at historical data that involved a (now) deactivated route.
  • Resolved an issue where FMS preview images were broken
  • Updated the new trial account setup page so it only shows for new accounts as expected
  • Fixed a rare error where a user was unable to access an order page due to a service item quantity being set as “null”
  • “All lead sources” view selector now properly updates to show “all” lead sources rather than just the active ones
  • Fixed an issue where the Quickbooks online connection would error out
  • Fixed an issue where new users could bypass the welcome screen without entering in required data

Hotfix: v6.5.1.45

Released: July 16th, 2020

FIXED

  • Disabled the “copy site” and “new order” buttons on a new site page until after the new site has been saved
  • Resized the FMS Approval Wizard card content preview
  • Fixed broken image in FMS envelope preview
  • Updated the audit process for improved functionality with new caching rules
  • Set proper character limit of 64 characters on “Next Step” field for opportunities to avoid error on save.

Hotfix: v6.5.1.50

Released: July 17th, 2020

FIXED

  • Fixed an issue where the Auto Account Name update tool was not following the company setting for account name format (“firstspacelast” or “lastcommafirst”). Now correctly follows format selected in Company Settings.
  • Fixed caching issue where Quickbooks Online export was not properly displaying an “export in progress” message
  • Fixed verbiage on the edit contracts screen for selected print style
  • Fixed an issue where deactivating a technician (or removing them from a “technician” role) was no longer showing historical data on the appointment screen or schedule sidebar. Deactivated technicians now show in those areas with a * designating them as currently deactivated. A help tooltip was added on the appointment screen to alert users of this change.
  • Fixed issue with “next step” field on an opportunity allowing more than 64 characters and therefore throwing an error. Field now correctly limits user to 64 characters.  
  • Correctly added the ability to create/edit technician and admin notes on both the on-deck and waitlist tabs of the schedule 2.0 sidebar
  • Fixed an issue where the audit record for an activity wasn’t updating if the activity was not linked to an account
  • Fixed an issue where deactivating a route was no longer showing historical data on the appointment screen or schedule sidebar for appointments assigned to that route. Deactivated routes now show in those areas with an "inactive" designation.

Hotfix: v6.5.1.54

Released: July 22nd, 2020

FIXED

  • Fixed an issue where lead status was incorrectly showing “job scheduled” rather than “estimate scheduled”
  • Improved theme for download/delete controls on the images section of an order for greater visibility
  • Fixed an issue where sometimes appointments in the Quick Add would show as blank rather than showing their proper color wheel  associated color
  • Updated two numerical audit records that were incorrectly showing as currency
  • Appointments On-Deck or on the Waitlist for Schedule v2.0 now correctly show tech and admin notes
  • Fixed an issue where the Sales Dashboard MTD total was pulling from the order grand total instead of the sub-total  as expected
  • Fixed an issue where users were unable to create new credit group from the new payment window
  • Disabled the “run charge” button on the new payment window when a credit memo has been selected rather than a payment
  • Fixed issue where the grid advanced menu dropdown menu wasn’t properly anchored to the menu button
  • Fixed an issue where split payment amounts could not be edited for individual orders
  • Subject line data tags will now properly function when using the preview or test email options from the template page
  • Activities on the new schedule also show their status instead of “unscheduled” in the hover popup, sidebar, and the details in the activity event card itself

NEW

  • Updated password criteria rules and updated UI so user can reference if they have met requirements.
  • New requirements: 6 character minimum, 1 uppercase, 1 lowercase, 1 number
  • New ServiceMonster help site created and link updated
  • Created new help links for each section of the navigator

Release Notes
Category: