ServiceMonster offers unlimited support for customers by our team of awesome Support Reps. There are multiple ways to get a hold of us if you have a questions or an issue.
Phone
Our Support Reps are available at 888-901-3300 during the following hours:
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- Monday through Friday
- 6:00 am to 5:00 pm PST
If you would like to send us an email, send it to support@servicemonster.net. Make sure to include your Company ID as well as a description of the issue that you are experiencing. You can also click on the Submit Ticket link at the top of the page.
We offer limited email support on Saturdays and Sundays between 8:00 am and 10:00 am PST.
Chat
Click on How can we help? in the bottom right corner of the screen to open a chat session with a Support Rep. Chat is available during normal phone Support Hours.
Holidays
Our Support Center is closed on the following dates:
| Holiday | 2016 | 2017 | 2018 |
|---|---|---|---|
| New Year’s Day | Friday, January 1st | Monday, January 2nd | Monday, January 1st |
| Memorial Day | Monday, May 30th | Monday, May 29th | Monday, May 28th |
| Independence Day | Monday, July 4th | Tuesday, July 3rd | Wednesday, July 4th |
| Labor Day | Monday, September 5th | Monday, September 4th | Monday, September 3rd |
| Thanksgiving | Thursday & Friday,November 24th & 25th | Thursday & Friday,November 23rd & 24th | Thursday & Friday,November 22nd & 23rd |
| Christmas Day | Monday, December 26th | Monday, December 25th | Tuesday, December 25th |
2 Responses to “When is Support available?”
Kimberly Skinner
I am attempting to delete some line items from our products/services that are no longer applicable. The “x” button to delete is not active. How can I get rid of these line items?
Amy
Those line items with the “X” button on active, are associated to prior orders in your system. So for historical purposes they cannot be deleted. You can however, uncheck the active check-box and this will remove them from you list of current products and services.