After running QuickBooks Web connector QuickBooks sometimes indicates “Some items are rejected by QuickBooks”. To see the errors, from ServiceMonster go to Orders > QuickBooks Export and click the following tabs:

• Non-Posted Invoices
• Non-Posted Payments

Error Code

• 3171: An attempt was made to modify an Invoice with a date that is on or before the closing date of the company.

What does it mean?

• This error is caused when an invoice that has already been exported to an earlier QuickBooks accounting period is modified within At Your Service (although At Your Service warns the users before editing exported invoices). Web Connector is trying to export the modifications, so it needs access to the closed accounting period.

How do I fix it?

• When At Your Service tries to export the modifications, it needs access to the closed accounting period. To resolve this problem, select Preferences from the Edit menu within QuickBooks, and then click the Accounting icon. On the Company Preferences tab, click the Set Password button and then clear the passwords.