Interviews

Window Cleaning Spotlight: Dealing with a Difficult Customer

Sometimes customers can be pretty terrible to deal with. Sure, you’re probably used to the occasional person who rudely accuses you of charging too much, or the unreliable customer who cancels last minute with no explanation. That’s just part of running a business, especially in the service industry. However, sometimes a customer can take it …

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ServiceMonster CEO Interviewed on Quick Talk Podcast with Josh Latimer

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In this podcast, ServiceMonster CEO Joe Kowalski and The Growth Vault‘s Josh Latimer discuss the importance of leaning into the unknown as a business owner, and why it’s essential to have grit. The 35-minute podcast covers: * Entrepreneurship * Passion * What you can do to build your business right now * How your service …

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Real Cleaners: J Young from Northwest Professional Services

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It’s no secret that there are a myriad of ways to use ServiceMonster, depending on your business model, your needs, and your personal preferences. One of the features that consistently gets rave reviews and impressive results for customers who use it is our FillMySchedule program. The average ROI is about 800%, and some businesses earn …

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Real Cleaners: Mary Lynn from Eco Steam Services

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Welcome to the latest edition of our Real Cleaners series! These videos are meant to give you a glimpse into how various service businesses use ServiceMonster on a daily basis. We recently had the opportunity to chat with veteran ServiceMonster user Mary Lynn Mapes of Eco Steam Services, based out of Sycamore, Illinois. Mary Lynn was nice …

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