Michael Madison

Introducing… The ServiceMonster Podcast

As we’re approaching the end of the first quarter of 2019, all of us here at ServiceMonster are extremely excited to introduce our latest content offering: The ServiceMonster Podcast! Building on the past success of The ServiceMonster Show and #AskServiceMonster, we’ve taken a new approach focused on podcast-first audio recording, followed by a full video …

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The ServiceMonster Show (September 28th, 2018): Facebook Chatbots, Hashtag Spam, and New Training Videos!

THIS WEEK IN SOCIAL MEDIA Should you be using Facebook’s chatbots? https://www.socialmediatoday.com/news… Is this the end of hashtag spam!? https://www.socialmediatoday.com/news… THIS WEEK IN SERVICEMONSTER New Training videos! Looking for more amazing support members! SERVICEMONSTER PRODUCT UPDATES If there are any features you found missing from our last release, find out why they’re coming in the next one!

Tips N Chat Throwback #13: Wearing a Black Hat Isn’t Fun

This week’s featured Tips N Chat Throwback post is an Ed Sez article all about Ed York’s position in the carpet cleaning industry. It was featured in the March/April 1980 issue of Tips N Chat, the “magazine published for the benefit and enjoyment of on-location cleaning technicians”. Remember to check back every Thursday for a new …

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The ServiceMonster Show (September 21st, 2018): AR for Business, Instagram Stories, and a New Update!

THIS WEEK IN SOCIAL MEDIA Pinterest is opening up API access: https://www.socialmediatoday.com/news… Could augmented reality help your customers see how badly they need their carpets cleaned? https://www.socialmediatoday.com/news… It’s time to use Instagram stories for your business! https://www.socialmediatoday.com/news… THIS WEEK IN SERVICEMONSTER Our new phone system from Five9 is in place! We’re looking for a new support agent! And …

The ServiceMonster Show (September 21st, 2018): AR for Business, Instagram Stories, and a New Update! Read More »

Tips N Chat Throwback #12: “Recession Blues”

This week’s featured Tips N Chat Throwback post is a guest editorial written by Michael Thompson regarding economic issues and how carpet cleaners are affected. It was featured in the January/February 1983 issue of Tips N Chat, the “magazine published for the benefit and enjoyment of on-location carpet cleaners”. Remember to check back every Thursday for a …

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The ServiceMonster Show (September 14th, 2018): Website Leads, Hurricane Florence, and a Big Update Soon!

THIS WEEK IN SOCIAL MEDIA Getting more genuine leads for your website: https://www.socialmediatoday.com/news… We are thinking of all of you affected by Hurricane Florence: https://www.forbes.com/sites/marshall… THIS WEEK IN SERVICEMONSTER Congrats to Jim for winning a free 6-month subscription! A new update is coming soon! SERVICEMONSTER PRODUCT UPDATES Nothing new this week!

Tips N Chat Throwback #11: Sub-Contracting Among Competitors

This week’s featured Tips N Chat Throwback post addresses sub-contracting between competitors, written by Ed York as a Pied Piper column. It was featured in the March 1978 issue of Tips N Chat, the “magazine published for the benefit and enjoyment of on-location carpet cleaners”. Remember to check back every Thursday for a new throwback post! …

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The ServiceMonster Show (September 7th, 2018): Shopping on Instagram, Hiring with LinkedIn, and New Phone Systems!

THIS WEEK IN SOCIAL MEDIA Instagram is creating is own app for online shopping: https://www.socialmediatoday.com/news… LinkedIn has even more tools for hiring: https://www.socialmediatoday.com/news… Speaking of LinkedIn, here’s our video on finding leads on LinkedIn: https://www.youtube.com/watch?v=G1G7p… THIS WEEK IN SERVICEMONSTER We’re upgrading our phone system to Five9! Find out why this is a good thing for us, …

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Tips N Chat Throwback #10: Does It Pay to Advertise Your Business Image?

This week’s featured Tips N Chat Throwback post is an article written by Cathey Manning about the benefits of advertising your business image. It was featured in the January 1978 issue of Tips N Chat, the “magazine published for the benefit and enjoyment of on-location carpet cleaners”. Remember to check back every Thursday for a new …

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