Window Cleaning Spotlight: Dealing with a Difficult Customer

Sometimes customers can be pretty terrible to deal with. Sure, you’re probably used to the occasional person who rudely accuses you of charging too much, or the unreliable customer who cancels last minute with no explanation. That’s just part of running a business, especially in the service industry. However, sometimes a customer can take it …

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New FillMySchedule Card Series: The Mark Henry Collection

That’s right, we have FOUR NEW FillMySchedule cards available now! The Mark Henry Collection was designed in-house with a unique illustrative style that will be effective for any industry. We’re always striving to improve what we offer our clients, and increasing the FMS card options is a big part of that. Be on the lookout …

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Introducing… The ServiceMonster Podcast

As we’re approaching the end of the first quarter of 2019, all of us here at ServiceMonster are extremely excited to introduce our latest content offering: The ServiceMonster Podcast! Building on the past success of The ServiceMonster Show and #AskServiceMonster, we’ve taken a new approach focused on podcast-first audio recording, followed by a full video …

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ServiceMonster 6.3.3 Release Notes

Read on to learn more about new features, enhancements, and changes included in the latest ServiceMonster release. Date of release: February 19, 2019 For information on previous releases, please visit the release notes archive. New to ServiceMonster? Try it now! Misc Features/Updates (4377) Invoice Page – Add Support to v1 for Payment_Link (4419) Drip Campaign Nightly Process – Audit TimeStamp …

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Mobile Technician Update: v1.1.3

Read on to learn more about new features, enhancements, and changes included in the latest ServiceMonster release. Date of release: February 5, 2019 For information on previous releases, please visit the release notes archive. New to ServiceMonster? Try it now! Download the ServiceMonster Technician Android app Download the ServiceMonster Technician iOS app Features (4409) Can now send …

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Feature Update: Quick Add

We recently updated ServiceMonster to version 6.3.2, and within that update is a new version of the Quick Add feature. In an effort to help out any of our users who have questions about the new Quick Add, our onboarding specialist, Adam, put together a “quick” video (see what we did there?) giving an overview. …

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ServiceMonster 6.3.2 Release Notes

Read on to learn more about new features, enhancements, and changes included in the latest ServiceMonster release. Date of release: January 9, 2019 For information on previous releases, please visit the release notes archive. New to ServiceMonster? Try it now! New Features Overview Employee View – Update the View to include Users. You can now view user access …

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