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Connections East 2012: Interview with More Floods ServiceMonster Blog
Live Connections interview with Chris from More Floods.
101 Ways to Advertise, Promote and Sell a Carpet C... Kleen Kuip Blog
Sales to apartment owners/managers: Again a constant source of jobs. All of the methods listed above can be used to sell your services to these accounts as well as advertisements in the local apartment owner’s organization magazine. Most apartment owners subscribe to these magazines and you can obtain information on who to contact to advertise [...]
Low Moisture Cleaning Clean Wiki
While traveling the country and speaking with thousands of professional textile cleaners, the question I hear most often is, “Which cleaning method and system is best to use to clean carpet?” My reply goes something like this: ...
Red Discoloration Problems – AGAIN? Mikey's Blog
Red Discoloration Problems – AGAIN? Red discoloration problems with furniture fabrics continues to be an ongoing and costly issue to cleaning companies. Fortunately, more and more companies have become aware of this problem, and are learning how to test and inspect so that they can avoid being blamed for what is a pre-existing condition, whether [...]
101 Ways to Advertise, Promote and Sell a Carpet C... Kleen Kuip Blog
Sales Scripts: Preparing and practicing a sales script will help give you the confidence to sell your services because you will know what you are going to say before you say it and you can get the points across to each customer that you want to stress. Business plans/goal setting: The only way you can [...]
101 Ways to Advertise, Promote and Sell a Carpet C... Kleen Kuip Blog
Customer lists: A complete and up-to-date file should be kept on each past customer to determine buying patterns, etc. and to be used to solicit additional work during the year. Customer lists can be kept on a computer program if you use a computer or on a 3″ x 5″ index card and kept in [...]
Dirty Mop & Bucket – Double Bucket Mop System Kleen Kuip Blog
Here we are in North America the land of knowledge and generally the most educated on earth. We put men on the moon and invent unbelievable gadgets. But the way we mostly clean a floor is in the most infectious manor. We use an infectious looking mop with a dirty pail & dirty water that [...]
Focus on your technician’s shoes! Mikey's Blog
Focus on your technician’s shoes! Posted on 15 May 2012. Tags: accountability, cleaning equipment, cleaning methods, customer eyeglasses, first impression, marketing to women, motivating carpet cleaning technicians, personal grooming, shoes, uniforms, wardrobe Most of us clean floors. (That’s where the dirt is- duh!) So when the client watches the work the technician’s shoes will be constantly [...]
Bugs, Rugs, and Storage. What You Need To Know. Lisa W: The Rug Chick
We’ve recently had several orders with some serious bug problems. Some were rugs that were improperly stored by their owners for years and made a meal for bugs that, unbeknownst to the owners, had hitched a ride to the storage unit. Others were rugs that have been down on the floor for years without being [...]
Professional Tips & Tricks of the Carpet Cleaning ... Kleen Kuip Blog
From time to time you may find yourself attempting to remove an oily substance from a very delicate upholstered fabric. Aggressive chemicals can leave you feeling apprehensive about rubbing the stain too hard or disrupting the fabrics appearance using an inadequate brush. A safe and effective procedure is to rub the area with a dry [...]
Interlink Joins Fight Against Cancer ICS News

On Saturday, May 12, employees from the Interlink Supply corporate headquarters joined thousands of friends, families, and cancer survivors for the Susan G. Komen 5K walk for the Cure in Salt Lake City, according to a press release.

Crawford Conference going to Nashville Cleanfax News
NASHVILLE — The 2012 Crawford Contractor Connection Conference will be held at the Gaylord Opryland in Nashville, June 19-22, and online registration is open until June 8.
Connections East 2012: Interview with Steve Mastio... ServiceMonster Blog
Live interview at Connections East 2012 with Steve Mastio of Fittlebug, an online scheduling tool for cleaners.
Facebook scam: [Video] – Look what this girl is we... OCIBR
Scammers are once again trying to pique Facebook users’ curiosity with claims of a video that doesn’t exist. Instead of a video, you’re told to fill out a survey and share the scam with friends. Facebook scammers are once again … Continue reading
The Future of YouTube is . . . Clean! ServiceMonster Blog
Lately, more and more cleaning companies are getting on YouTube, and they’ve been putting out some really quality content. Here are a couple of our recent favorites. Flat Rate Carpet’s Carpet Cleaning Done Right Rug Ideas Los Angeles Rug Tour and Workshop Windsor Connect Recover Wet/Dry Vacuum Other great channels include ABCWindowSupply,WindowCleaningResource.com, America’s Floor Source, Martin’s Flooring, Carpet Cleaning [...]
Connections East 2012: Interview with Tom from The... ServiceMonster Blog
Connections interview with Tom from The Bear Cave.
Connections East 2012: Interview with John Braun o... ServiceMonster Blog
John Braun of HitMan Advertising offers some free marketing resources for carpet cleaners at Connections East 2012. John Braun was one of the speakers featured at Connections’ Smart Business Symposium this year.
Can you give me a “Just Starting Out” checklist? Jon-Don's SFS
Too many cleaners stumble through life flitting from one business model to another. So here’s a “menu” of business and life models open to new cleaners. My suggestion is to pick ONE and work toward it.
Red Discoloration Problems – AGAIN? Jim P: Jim's Clean Chat
Red discoloration problems with furniture fabrics continues to be an ongoing and costly issue to cleaning companies. Fortunately, more and more companies have become aware of this problem, and are learning how to test and inspect so that they can avoid being blamed for what is a pre-existing condition, whether or not it is yet [...]
Before & After: Cleaning Pics of the Week ServiceMonster Blog
Welcome back to “Cleaning Pics of the Week,” a “Before & After” feature where we highlight your cleaning successes! This week’s “Before & After” photos come courtesy of Bob Martin of Services Etcetera Carpet & Upholstery Cleaning, a Pennsylvania-based cleaning company. Bob writes: Hi,    I’m Bob Martin, general manager of Services Etcetera Carpet & [...]
Professional Tips & Tricks of the Carpet Cleaning ... Kleen Kuip Blog
Most modern day carpet cleaning machines are offering much better suction, water pressure and heat than machines from the past. Years ago, we relied very heavily on scrubbing-type mechanical action. Don’t discount the fact that the ‘rub a dub’ does not work in the cleaning formula. Rotovac (Rotovac 360i) and Hydramaster (Hydramaster RX-20) seem to [...]
Focus on your technician’s shoes! Jon-Don's SFS
If you are cleaning floors you must focus on the work AND the shoes you are wearing. Why? Because your client will be! So your technician's shoes should reflect your company's "Commitment to Cleanliness".
5 Tips To Avoid Browning White Natural Fibers Jim P: Jim's Clean Chat
The advent of low moisture upholstery tools has helped to make upholstery cleaning easier as well as less prone to service related damage by cleaning technicians. These unique tools however, do NOT take the place of proper cleaning agent choice or procedure. I recently had a discussion with a cleaner who created the browning problem [...]
Professional Tips & Tricks of the Carpet Cleaning ... Kleen Kuip Blog
We have always received a lot of calls from cleaners who are looking for a universal cleaning tool that can reach small difficult areas or areas that are too small for larger cleaning equipment. The MotorBrush is a lightweight yet rugged enough cleaning tool that can take the punishment that our industry tends to put [...]
Professional Tips & Tricks of the Carpet Cleaning ... Kleen Kuip Blog
Are you aware that Capture Carpet Dry Cleaning Powder works very well on reappearing spots and stains? Simply sprinkle it on, brush it in and then have your customer dry vacuum the next day. If necessary, leave some of the product with the customer just in case it needs a second or third treatment. (Don’t [...]
Before & After Cleaning Pics of the Week: Connecti... ServiceMonster Blog
This week’s edition of “Before & After: Cleaning Pics of the Week” features a repair made at Connections East 2012 by Lisa Jordan of Accent American, a Tampa-based carpet cleaning company. Lisa writes: At the Connections Conference this weekend, we noticed that a lot of the seams in the hotel carpet were coming apart. They [...]
Industry News: The Cleaning College ServiceMonster Blog
The Cleaning College 6/27 – 6/29: Reno, NV Do you remember the old-school industry events, when the focus was on training and education that cleaners could apply to their businesses as soon as they got home? Do you miss family-style industry gatherings, where you can bring your kids and make new friends? Then the Cleaning Collegemight [...]
The IICRC is Revising Their Standards! ServiceMonster Blog
On May 8, the IICRC announced via press release that they will be revising their standards on stone maintenance and upholstery cleaning. Specifically, the IICRC is redeveloping their S210 standard on dimensional stone maintenance and restoration, as well as their S300 standard on professional upholstery cleaning. Their goal is to make current standards more up [...]
Spring “Open House” marketing Mikey's Blog
Spring “Open House” marketing Posted on 08 May 2012. Tags: business cards, carpet cleaning marketing, FREE Lifetime Spotter, guerilla marketing, marketing, new carpet cleaning customers, real estate agent, realtors In today’s slower market real estate agents know that fresh, clean, sparkling carpets can make all the difference when they host an Open House. And springtime [...]
Carry all your small items in a rectangular bucket Jon-Don's SFS
Keep all your small tools together and make fewer trips to your service truck by applying this tip. By being more efficient you will make more money!
Watch Out, Vendors . . . Here Comes AmazonSupply ServiceMonster Blog
On April 23, Amazon launched a new site, AmazonSupply. The purpose of AmazonSupply is to sell inexpensive industrial, office and janitorial supplies to commercial businesses. AmazonSupply will attempt to undercut other vendors by offering free shipping on offers over $50, up to 1-year returns, a broad selection of merchandise choices and, of course, low prices. [...]
Zig Ziglar’s Born To Win Business Growth Workshop ... Howard Partridge Blog
Find out more about the workshop and locations here
Learn how to Restore, Repair, Polish Terrazzo, Mar... Kleen Kuip Blog
CENTAUR Floor Machines Ltd 103 Denison St Markham ON Canada L3R 1B5 tel:905-475-5640 www.centaurmachines.com Email: info@centaurmachines.com A Practical Training Seminar How to Restore, Repair, Polish Terrazzo, Marble & Granite floors the green way with water & diamonds. Hands-on training for: Jan-San dealers to gain knowledge about marble & terrazzo floor maintenance (and concrete) Carpet cleaners [...]
Professional Tips & Tricks of the Carpet Cleaning ... Kleen Kuip Blog
Olefin fiber is becoming very prevalent in today’s carpets and furniture. If you don’t know or understand how to clean Olefin properly and professionally you are in for big headaches. A SureFire Test for Olefin: Snip a small fiber and place it into a glass of water. If it floats it is Olefin. If it [...]
Facebook scam: [Video] – Look what this girl is we... Mikey's Blog
Scammers are once again trying to pique Facebook users’ curiosity with claims of a video that doesn’t exist. Instead of a video, you’re told to fill out a survey and share the scam with friends. Facebook scammers are once again trying to take advantage of curious users who want to see a juicy video. This [...]
“Wool Safe” is not “Operator Safe!” Mikey's Blog
“Wool Safe” is not “Operator Safe!” Machine made wool carpet that is installed on the floor cannot be immersion cleaned and dried like an area rug, and it’s face yarns and backing yarns should never be cleaned like a synthetic fiber carpet that has synthetic fiber backing. What technicians tend to overlook is that “Wool [...]
IICRC, RIA approve TBU class for CECs CMM
CHICAGO — The IICRC will award two CECs to attendees, while the RIA will award 14 credit hours to attendees of Totally Booked University’s Restoration Strategy and Marketing for Domination workshop.
Happy New Year!! Thoughts from the President CFI
To all our wonderful CFI members, Well another year has passed, some good and some not so good, [...]
Simplify Your Upholstery Cleaning System – II Jim P: Jim's Clean Chat
Once testing, inspection, and qualification have told you “What It Is”, “How it is Made”, “What Happened To It”, and “Why Does Your Customer Want it Cleaned”, now you need to determine the products you will need to use. The wide variety of products available and/or casually labeled for upholstery cleaning can create confusion that [...]
IICRC Carpet Cleaning Technician Course (2 Day) CFI
May 11-12 , 2012  8:00am-5:00pm This course includes: Generic Clean Trust / IICRC instruction, hands on yarn identification, carpet [...]
Whips & chains may excite you but LEATHER will mak... OCIBR
November 16th 2011 Join Scott Warrington Wednesday night at 9pm EST in the Cleaners Classroom where he will introduce you to how to clean leather. This class is aimed at those that have never done it before and would like … Continue reading
Why Carpet Cleaning? Clean Wiki
Why Carpet Cleaning? My son is now an ‘entrepreneur’. That’s what you’re called when you don’t have a job. –- Ted Turner, broadcasting entrepreneur So why carpet cleaning? Well, because as is the case with many of our decisions, it just felt right. In my last entry, I’d mentioned how I had been ...
ServiceMaster registers "strong start" to 2012 Cleanfax News
MEMPHIS, TN — The ServiceMaster Company reported first quarter results Thursday, May 10, 2012, that showed its operating income more than doubled from the first quarter of 2011.
IICRC Wants Feedback on ANSI/IICRC S520 ICS News

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is initiating the revision of ANSI/IICRC S520: 2008 Standard and Reference Guide on Professional Mold Remediation and wants your informal comments and feedback on it.

Agreement reached to end confusion in insurance re... Cleanfax News
KELOWNA, BC — Esporta Wash Systems Inc. and the Certified Restoration Drycleaning Network (CRDN) have come to an agreement to discontinue the use of Esporta"s CCRN brand name.
Simplify Your Upholstery Cleaning System – [Part... Jim P: Jim's Clean Chat
One of the primary reasons carpet cleaners shy away from upholstery cleaning (despite the fact that they usually call themselves “__________ Carpet and Upholstery Cleaners” is that upholstery cleaning has many more variables than carpet cleaning, and therefore making it a bit more difficult to create a simple, easy to follow cleaning system for  upholstery [...]
Press Release from The Clean Trust, formerly, IICR... CFI
The Clean Trust Elects 2011-2012 Board of Directors Darrell Paulson Elected Chairman of the Board (VANCOUVER, WA.) October [...]
How often do you have to ‘re-do’ a job? CMM
LATHAM, NY — Visit the Cleanfax.com homepage survey and add your information.
State Sends Profane Mail to Cleaning Company OCIBR
ROME, Ga. — The state launched an investigation after a government employee sent a package to a metro Atlanta cleaning company with a profane word in the address line. “I looked at the envelope and my jaw dropped,” Rug Suckers … Continue reading
5 Things I Learned While Running a Carpet Cleaning... Clean Wiki
5 Things I Learned While Running a Carpet Cleaning Business Entrepreneurship is neither a science nor an art. It is a practice. –- Peter F. Drucker, Professor of Management   After moving to Layton in 1985, where I spent the next 14 years running my own carpet cleaning business, I learned some business ...
“Vintage Destroyed Washed”….Furniture? Mikey's Blog
“Vintage Destroyed Washed”….Furniture? The latest style in jeans is to purchase them softened, worn, faded, and actually torn.   These “Vintage Destroyed Washed Jeans” are so popular that it can be difficult to find jeans that are not in such condition, especially in stores that cater to the youth market. However, you can be certain that [...]
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